There is a huge technical issue, with buyer returns, it allows the buyer to upload the tracking details or ebay closes the case , and you get to keep the item. and get no refund, and then cannot contact ebay via phone.
I received a faulty damaged freezer and had 30 days with an open case. on the day the refund was supposed to be processed ebay shut the case, it had been awaiting collection for 4 weeks by seller, ebay also removed the negative feedback comment i was advised by john of ebay to leave for the seller, the seller sold me a faulty damaged freezer, then i communicated where the freezer was to collect at all times, and transported it back to original delivery address, as i am rural remote sa.
this was a faulty item, and is not worth $1, the seller sells many faulty electrical as new not as described, and somehow won the case, ebay advised me to contact paypal, then i rang them and opened a case, the same hour i get email saying 30 days has elapsed since the item was deliverred we are closing case, so i rang ebay and they said nothing they can do, but under consumer law i am supposed to get a refund, i need fair trading, now they wont let me use the freezer icon to chat to the chat people, the lady at ebay hung up on me, three times, and then fixed the case so i had to upload a tracking number or case will close, it is the sellers responsibility to collect the item the item is still awaiting the seller collecting, i am now with a bank dispute but, i cant seem to get a chat log of all conversations in a pdf format to support this, ebay has closed its door on communication and ethical handling of returns, i have evidence and incident numbers i did nothing wrong all i want is my money back and to write and print a big letter or have a phone call or email address to contact about this glitch, as it was faulty the seller pays return postage and upload tracking , but a staff member at ebay fixed this so the seller would win, this is really unfair trading , factory direct does this a lot in their feed back and then tonight 29.8 an ebay staff member removed the feedback and they wont listen to me i need to get in contact with a people ceo, someone with policy changing advice such as that cornelius, who has experience in reforming ebay
