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"There was a problem adding or updating Promoted Listings. Update this listing to try again."

I've been getting this error message when I create new listings. It started happening 2 days ago. I haven't changed any settings and my workflow is the same as it has always been. It is happening on both of my accounts. This is my new account. My other account is much bigger. Both accounts are in perfect health. 0 defects, late shipments, service metrics, etc.

I've also noticed if I set ad rate at 3.2% it works the first time. If I keep revising the listing, eventually it'll promote it. If I use the app, it goes through. 

 

I also noticed, eBay is creating new campaigns for each listing. 

Message 1 of 20
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19 REPLIES 19

Re: "There was a problem adding or updating Promoted Listings. Update this listing to try again

Still not fixed...

 

ebay-promoting-error-8-19-2025.jpg

Message 16 of 20
latest reply

Re: "There was a problem adding or updating Promoted Listings. Update this listing to try again

Same, still not working … if ya’all don’t want us to promote anything, that works too 🤣🤣

 

IMG_0372.jpeg

Message 17 of 20
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Re: "There was a problem adding or updating Promoted Listings. Update this listing to try again

Issue has been fixed.

Message 18 of 20
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Re: "There was a problem adding or updating Promoted Listings. Update this listing to try again

Same problem, I get this notification every time I list using "Sell Similar" or "Relist"...

 

" There was a problem adding or updating Promoted Listings. Update this listing to try again. "

 

It's been happening for about 2 weeks.

Message 19 of 20
latest reply

Re: "There was a problem adding or updating Promoted Listings. Update this listing to try again

No it hasn't.

Screenshot 2025-08-20 155222.png

Message 20 of 20
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