Hello dear eBay community,
Since Sunday I have examined a problem with creating and revising my listings. It seems that there are numerous changes in the listing creation page. I have contacted the eBay support numerous times on Sunday, they evaluated the problem and gave it a 1-3 working days fixing time, but problem still exists today and it affects my uploading schedule very badly.
So here is the problem. When I try to list an ad the menus for the Return policy and Postage preferences seem to be changed and look like this:
So whenever I choose a Return Policy which does not allow Return both domestically and internationally and try to create/revise the listing, the following error appears: (Just to clarify, I have never had return allowed on my listings)
And this is how the Return Policy windows appears when I click on the pencil (completely change from before):
And this error appears everytime no matter how many times I try to rechoose the policy to a one that does not allow returns. Other solutions I tried were: change of browser, clearing cache/cookies/history, logging out and in again. Nothing helped, problem still exists.
The only time the error does not actually appears is when I put a return option, for an example I choose that people can return the item in 14 days or whatever days, then the error does not appear and the listing uploads successfully. But I do not want to do this as I do NOT accept returns.
Here is also screenshots of how the Postage preferences and Return Policy sections appear to a friend of mine (just as before they appeared to me) and he seems not to have a problem:
So that is what I am experiencing the last 4-5 days and I cannot upload my listings normally.
And a second issue I examined is that the Auto-relist checkmark option is gone and actually I had it check marked on all my Auction listings before but now when it's gone the listings do not Auto-relist and I have to relist them manually. Just to clarify, this problem also seems to be appearing only on my account, on the account of my friend the Auto-relist option is still there.
Please help me to fix these problems as they are affecting my uploading schedule in a negative way.
Thank you!
Greetings, morefootballshirts
Hello, dear @wastingtime101
Thanks a lot for your help! You were actually very helpful with this problem. I don't know how I have managed to opt in business policies when I have never been to that page, but it could have happened somehow. I opted out now, but problem seems to stay sadly....
Now whenever I try to uncheck the Return allowed toggle button on the existing ads it toggles off but when I am done revising the item the change is not written and is still shown that I accept returns.
When I try uploading an ad that does not allow returns this error shows up now (after I have opted out of business policies):
As for the "See all options" button, I know that Auto-relist option should be there and it was there last week. But now it is missing, both on ".com" and ".co.uk" domains for me:
I am using "co.uk" domain to upload always. I don't know what is causing all of this.
Greetings, morefootballshirts
