"Checking your browser before you access eBay" hangs on Firefox/mac.

[alaskana]

When I click on a listing I get a new window that says "Checking your browser before you access eBay. Your browser will redirect to your requested content shortly. Please wait..."

It hangs on this window and NEVER shows me the item. I am running Firefox 138.0.4 on a mac laptop using OS 15.5. I don't have this problem with the Safari browser, only with Firefox. This has been happening for a few days now. I can't bid on what I can't see.

[ch_159413]

This is happening to me on about 80% of the listings I attempt to view. Happening in Brave on a Mac 276f3770-d7e4-46b8-b9cd-5e0908c78b43

Most of the time, the page never proceeds beyond the check. Once in a while I get to view the item I clicked on after a long wait.

Somebody mentioned clicking on a question mark on the lower right side, but that is not present.

[atomic-rooster]

I can no longer get to any auctions because of this and it's been going on for days now.  Well done eBay!

[noker911]

It's been two months since op's message - still no solution to this from eBay's side ?  Not even a single response ?

Is this an eBay community or just a platform to share our complaints with other victims ? - well, this is how it looks from wasting my time reading up to this point.

I'm not a boy wanting to shop for toys, I need an IMMEDIATE solution for my business which (currently) rely on eBay's services.  I wouldn't guess - I'm sure there are lots of others like me reaching this post as well desperately looking for a solution.

You can't waste your customers' time with the excuse of protecting your website.   I'm not here to care about your security, go find other ways of doing this.  A professional company would let their customers use their site the way the want, on ANY browser, loading ANY amount of times & tabs etc.

This is a very amateur user experience that should lead us to abandon this company, eBay.

[eburtonlab]

@noker911 

This is a user forum; the folks that read and respond here are primarily other users, not eBay.

The folks that do work for eBay rarely post here unless they are tagged with a direct, specific question that they can answer.

To contact eBay directly, use the "Tell us what you think" link on most My eBay pages or the "?" icon in the lower right by the scroll bar on other pages. Or else contact eBay via social media direct message.

If you want more suggestions of things to try, describe your current setup (OS, network, browser version) and what you have tried so far.

Unless the folks that are still experiencing this issue cooperate by providing some concrete details, the folks that are not experiencing this issue can only make general suggestions of things to try. 

[noker911]

Thanks for your input.

While I am aware of all this, I do think eBay should join the conversation to share advice that folks like you and me can't think about ourselves - too naively.  At least this is how this should be, IMO, as an official eBay platform.  Creating a place for customers to share their thoughts and troubles hoping someone would look at them, is quite funny to begin with, isn't it ?

Saying I'm using Chrome wouldn't matter so much; this looks like an IP based behavior, as it's a cross-browser filtering.  It happens when I open a few tabs at a time (restoring a closed window would be my best example). 

This all leads me to the conclusion there isn't a real problem here on eBay's side that needs to be addressed, but an intentional behavior for protecting their website from attacks.  And this, is the conclusion behind my claims on my previous (above) post.

At least IMO.

[eburtonlab]

I do think eBay should join the conversation to share advice that folks like you and me can't think about ourselves

Perhaps eBay should, but as far as I can tell, eBay does not pay anyone to join conversations, and the few eBay folks that are part of the community team have to cover a lot of area and likely have many other duties as well.

Saying I'm using Chrome wouldn't matter so much; this looks like an IP based behavior, as it's a cross-browser filtering. It happens when I open a few tabs at a time (restoring a closed window would be my best example).

It may matter; it may not. Hard to say without any real data. Possibly the issue primarily occurs for users running a particular MacOS version. Or users of a particular network provider. Without impacted users providing such details it is tough to do anything but speculate. That is one reason why users should report such things to eBay; with enough reports, someone may be able to see a pattern that is not apparent to the individual users.

This all leads me to the conclusion there isn't a real problem here on eBay's side that needs to be addressed, but an intentional behavior for protecting their website from attacks.

The message indicates some sort of Cloudflare-like DDOS security screening process at work, but such things can be triggered inappropriately. It is certainly possible that eBay changed a setting (or eBay's security service did) and that has had unwanted effects for some users but not for others. But there may also be a way for a user to avoid triggering that, which may be worth knowing.