"0 results shown in all categories" is displayed in our store, but our items are not displayed.

[ktokhokkaido]

"0 results shown in all categories" is displayed in our store, but our items are not displayed.  I noticed it about six hours before. No message came from eBay about it.

I haven't done anything special.

In eBay.com, as above. In eBay.co.UK, no problem.

Do you have any idea?

[whattheactualfox]

I see 900+ items in your store. I am looking from the .com site and there are a lot of items. You should be good for now 🙂

[ktokhokkaido]

Thank you very much for your advice.
We are sorry  that this issue is still not fixed.
Because this issue is reproduced in all my internet browsers.
I presume that this issue is specific to my account.

[eburtonlab · Accepted solution]

Currently I see 901 items you have listed on ebay.com when searching using a US address.

Others listing items in Japan have experienced issues with those listings not appearing on the US ebay.com site, even when shipping is included to that location.

See here for one example:

https://community.ebay.com/t5/Share-eBay-Technical-Issues/My-listings-are-not-showing-up-on-my-eBay-...

[ktokhokkaido]

It's exactly the same.

The issue has not been solved yet, but it will be helpful for solving it.

Thank you very much.

[whattheactualfox]

@ktokhokkaido Perhaps you should let ebay know about this. This seems like a bug of some sorts on eBay's end. You can get a hold of them via their Facebook page (https://www.facebook.com/eBayForBusiness)

[ktokhokkaido]

I clicked "Helpful".

I'm sorry I'm not used to it.

Thank you very much.

[nanoworld-ceylon]

hi i also facing this problem. is it related with subscription fees. pls let me know

athula. Nano-world-ceylon

link

https://www.ebay.com/str/nanoworldceylon

[eburtonlab]

@nanoworld-ceylon 

You are registered in Sri Lanka, but you specifically exclude Sri Lanka from your shipping.

Therefore you will not be able to see items that do not ship to Sri Lanka if you are using a Sri Lanka address to calculate shipping.

[nanoworld-ceylon]

tnx dear but i could see my own store. istsnt it? 

ok the how i solve this issue

[eburtonlab]

You can see your own store by not excluding Sri Lanka from your shipping and adding a shipping method to your location, or by using a different address to calculate your shipping when searching.

[nanoworld-ceylon]

tnx got it