"0 results shown in all categories" is displayed in our store. We can't watch our items.

[ktokhokkaido]

Hello.
 
Our store is from Japan.
When we watch our store,  "0 results shown in all categories"  is displayed in our store.  We can't watch our items.
In eBay.com, the above occurs. In eBay.co.UK, no problem.
Buyers seems to watch our items in our site as usual. But we can't watch our items.
This phenomenon has been around since last Saturday.
It is the same phenomenon from any browser.
Attached the pictures about the above.
It's very inconvenient.
Do you have any idea?

[rebell45]

Are you logging into the .com site or the UK site?

[ktokhokkaido]

We are logging into both.

Thank you.

[ktokhokkaido]

The same phenomenon occurs with or without login.

[anjoon_cctv]

It is the IP problem,change a foreign IP or delivery address,it will be OK

[ktokhokkaido]

I turned the power of the router on and off for changing IP address.

However the issue is not fixed.

The same phenomenon occurs from different computers and smartphones in different places.

Thank you.

[akibashipping]

Hi,

Your question was very helpful, comparing .com and .co.uk.

When accessing with IP from Japan, I think that the display is changing.

I confirmed that it can be displayed by accessing from an IP other than Japan.
Perhaps anyone who writes on this page will be able to see your store URL.

https://www.ebay.com/str/ktokjapan

If you want to create a similar situation, the following URL will help you 🙂

https://translate.google.com/translate?sl=en&tl=en&u=https://www.ebay.com/str/ktokjapan

[ktokhokkaido]

Hi,

I did that.

So I experienced the similar situation.

Thank you.

However the search function seems not to work.

Is it estimated that all Japanese buyers have the same phenomenon?

[akibashipping]

Hi,

> However the search function seems not to work.

I know a similar case for this situation.

You will be able to search by changing the recipient country setting (the flag in the upper right, for example to the United States).

I don't think this issue is affecting all sellers from Japan. Some sellers. 

[ktokhokkaido]

Hello.
 
I changed the flag from Japan to US.
I could search our items.
Thank you very much.
 
The basic issue is still unsolved.