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need make an appeal as a seller

i sold a piece but buyer make a dispute as he did not recognize the transiction 

as the piece did not arrive to him i make a response for that and provide a shipping track and bill

 

but ebay take in the buyer side and refund him 

the issue that 

the piece is reached and delivered by him and recorede delivered on ebay 

but my fund did not restored and zero  

ment dispute is now closed.
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Ray Ban glasses men new made in Italy with tagMake a selection to delete

Delivered
Ray Ban glasses men new made in Italy with tag
Item ID: 375358338486
$50.00Item subtotal
+ Shipping (buyer paid $50.00)
Sold on: Apr 15Buyer: Pedro Mgm martinezcris_74
Buyer paid date: Apr 15
Order number: 01-11456-98260

please i tried to reach my voice many times but no way 

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need make an appeal as a seller

Sounds like a dispute with a credit card from the buyer...through eBay.

Those are not easy to fight...might be a challenging to win.

Sold today and shipped today and dispute today all on the same day?

Seems rather strange everything is done in one half day. Usually the funds are frozen in eBay until you respond to the claim.

"is reached and delivered"...on same day?

 

 

Message 2 of 4
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need make an appeal as a seller

Was it a Didn't Recognize The Transaction or an Item Not Received case?

Did you upload the tracking number to the case showing it had been delivered?

Have a great day.
Message 3 of 4
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need make an appeal as a seller

thanks dear ,

buyer did not recognize the transaction but the real status is that the piece is delayed in shipping 

so ebay return buyer money to him

but now it is delivered 

and recorded delivered in ebay site 

yes i send the tracking line that prove my speech

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