multiple pics can't be viewed; none can be enlarged to view

[rvan2]

When a seller has multiple pictures of a item, only the first one can be viewed. No matter how much I refresh the page, the other ones cannot be viewed. Also, none of the pictures --  including the first picture -- can be enlarged by putting the magnifying glass cursor over them.

The problem started 10 days to 2 weeks ago, and is getting worse. At first refreshing the page solved the problem, but not any more.

I do not use a private  and/or incognito browser window, so that is not the problem. Don't tell me to clear the cache -- it automatically clears when I close the browser, so that is not the problem either.

[eburtonlab]

Which browser and operating system are you using? Latest versions?

Can you enlarge photos if you use a different browser?

Or if you try a private or incognito browser window?

Or a different device?

[jorgeernesto1]

I've been having the same problem too, starting yesterday.

Have switched to Brave, Safari, and Chrome browser, which all have the same issue.

I'm on a Mac.

[jorgeernesto1]

Just checked on newer Mac i have, and it's having the same problems.

OS is Big Sur and Safari is 14.1.3

[tware79084]

Mac here as well and having the same issue, seems like it's been a week or so. It doesn't matter if I am looking at other sellers items or my own. Only way to enlarge or view there other photo's is to open them in a new window.  

My work PC and cell phone works fine. 

[rvan2]

It has been a few days now, and none of the suggestions help, and ebay has not fixed the problem.

Today I got an email from ebay telling me to go to this post and  "mark one [or the replies] as an Accepted Solution." How arrogant. The problem still exists.

This problem seems to be affecting computer - both old and new - on both sides of the Atlantic. The assumption is that it is a problem with our computers, not ebay's.  Does anyone from ebay monitor these forums?

This problem is also discussed here:

https://community.ebay.com/t5/Report-eBay-Technical-Issues/can-t-add-items-to-watchlist-this-morning...

[john_nikon_f]

Wound up reaching out to eBay's twitter account via direct message.  Seems they're still in the collecting infomation phase.  Requested that they revert the change that occured last week.

[rvan2]

Right now, things seem to be working just fine. The problem seems fixed.

Hope it stays this way.

I do wonder, though why it took so long for them to fix the problem  ? ? ?

[rvan2]

For a while the problem was fixed.

But as of yesterday (May 4), I cannot zoom in a pictures, and I cannot move from one picture to the next. Sometimes refreshing the page helps, but not all the time.