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[dmg1234567]

From last night any ebay pages do not display their images, all other web sites appear to be ok. I've tryed edge, chrome, IE and I'm on win 10, any help. thanks?

I'm trying to phone ebay, it says 'waittime 1 min' on their site, so far no answer, 20 minutes!

dave m

[thecollectormi]

@eburtonlab 

Deleting your Chrome browsing history should not have any effect on Edge or Firefox. And even if you deleted all the cache files on Chrome, the next time those pages are loaded, all new images should be loaded as well.

yes exactly, this is what is driving me crazy..

On one of the affected pages, try holding down the Shift key and refreshing the page (hard refresh).

Try explicitly signing out of eBay and signing back in.

Try quitting Chrome and shutting down your laptop (not just sleep or hibernation, but shut down completely) and then restart.

Try deleting your cache and eBay cookies in Chrome.

Although it is unlikely to be related, it is not a bad idea to do a virus scan, and perhaps a malware or adware scan of your computer. Some sorts of malware can have unpredictable effects.

i did all what you mentioned above, but the problem still persists!!! it doesnt make sense... why is it showing on my work laptop at work, but not on my personal laptop at home.....

any more good ideas please? 😞

[eburtonlab]

@thecollectormi 

any more good ideas please?

Only more bad ones, I'm afraid.

If I understand correctly, it is your personal laptop that seems to have the problem?

Does this laptop work if you take it in to work and connect to the network there (or any other network, like a coffee shop)? If that is the case, try rebooting the various pieces of your home network: wifi router, cable modem or equivalent.

If the laptop does not work in either location, that would seem to indicate the problem is with the laptop. Try disabling your antivirus briefly and see if that affects anything. Perhaps try setting your firewall back to its default settings?

Not sure what else is left.

[dhbookds]

any more good ideas please?

probably not a good idea......lol

check to see if one browser was updated and the other wasn't?   I know most are automatic these days, but went thru problems with FF until  I checked and it needed updating.......

[dhbookds]

any more good ideas please?

[thecollectormi]

@eburtonlab 

this is becoming ridiculous

i formatted my laptop, literally as if brand new, and tried ebay on edge before installing firewall or antivirus... still the images didnt show!!!!!!!

[eburtonlab]

@thecollectormi 

i formatted my laptop, literally as if brand new, and tried ebay on edge before installing firewall or antivirus... still the images didnt show

Sorry to hear that. That would seem to point to a network issue, particularly if your laptop shows the images when connected to an entirely different network. But you said your phone browser worked when connected to your home wifi; if it was a network problem I would expect your phone to have the same issue using the wifi connection (unless the phone was defaulting to a cellular connection, bypassing the wifi).

To demonstrate the issue is not some problem just with the laptop or interaction between the laptop and your eBay account, see if you can find the address of a page where the images do not load but that does not actually require you to be signed in to your eBay account. Or borrow a laptop and see if you can see those images while not signed in to your eBay account but connecting using your network.

Aside from shutting down various pieces of network hardware, waiting 30 seconds and then starting them back up (or hitting a reset switch in the case of a cable modem with a built-in battery), I am not able to think of many network-related things that are easy to try and have a high likelihood of helping and not making things worse.

If you can verify the problem is network-related by getting your laptop onto another network and demonstrating that the images load fine or showing that other computers on your network experience the same issue, and rebooting your network devices does not help, your next step at that point might be to give your Internet Service Provider a call and let them know you are unable to load certain images from eBay through their network.