@csbbct wrote:
Yes, I called CS about a half hour ago and they said they were aware of the problem but they filled out another report with my details. I have a feeling my buyer never received my messages because I still haven't heard back from the several messages I sent them a few hours ago. I hope they fix this quickly!
Hi @csbbct, I've checked your messages and the buyers account you sent messages to and can confirm that they received the messages. A buyer not responding to a message should not be taken as an indication that the messages weren't delivered to them. Many buyers only notice messages when they log into their eBay account, and many buyers do not log into their accounts daily.
@orpheuscomputing if you have item numbers that are associated with the message issue you are reporting then I'll be happy to review those messages.
@orpheuscomputing wrote:
brian@ebay wrote:
.........A buyer not responding to a message should not be taken as an indication that the messages weren't delivered to them. Many buyers only notice messages when they log into their eBay account, and many buyers do not log into their accounts daily.
@orpheuscomputing if you have item numbers that are associated with the message issue you are reporting then I'll be happy to review those messages.
"A buyer not responding to a message should not be taken as an indication that the messages weren't delivered to them." brian@ebay
??? Wow. Brian, it most certainly does when members are sending DOZENS of messages that are now suddenly going ignored!! Just because a message (might, occasionally) show up in one's "Sent" folder does not mean that the recipient actually received it, especially at a time like this when there's problems! "Many buyers only notice messages when they log into their eBay account, and many buyers do not log into their accounts daily. " <SMH> We're not talking about just "BUYERS" here, we're talking about both buyers AND sellers! I would be willing to bet most anything that sellers do indeed check Ebay constantly otherwise they would not know they have sales! What about the countless # of buyers that are bidding on auctions and must have real-time notifications of that in order to keep bidding? They're logged in (and (unsuccessfully) checking messages! What about the countless # of buyers that are (STILL) waiting on replies from sellers (so they can potentially BUY) because sellers refuse to put important details in their listings? They're logged in (and unsuccessfully) checking messages! What's with you people and the dismissiveness attitude as though "nothing is wrong"?? You still haven't read the other thread I cited? And there's other threads about this that you people have LOCKED in attempts to cover-up this serious issue!! Again, just FTR: Something IS INDEED SERIOUSLY WRONG with the Ebay 'member-to-member' message system! And: This is SERIOUSLY screwing up Ebay and they OBVIOUSLY DON'T GIVE A **bleep** about this even though it's COSTING THEM MILLION$ EACH HOUR! Imagine the countless transactions that are NOT happening because people have UNANSWERED questions, the countless items NOT being sold for both auctions and "Buy it Now" because there's ZERO communication about said items!
"@orpheuscomputing if you have item numbers that are associated with the message issue you are reporting then I'll be happy to review those messages."
Thanks for offering to do that, but I simply don't have the time now to go through my "Sent" folder and get all the item #'s from the messages! I'm dealing with numerous important issues here at home, that unfortunately (as important as this issue is) take priority over this said issue. But you are more than welcome and have my permission (if you even need it) to go through my "Sent" folder and see for yourself at the ones that I still have. (Some are even "Flagged" but that was getting too time-consuming for me to try and keep up with so many sent messages so I just frickin' gave up). IDK if you need my login info, if you do LMK and I'll gladly PM that to you. But I don't see how looking at one or two member's messages is somehow going to "fix" the system-wide problem facing both Ebay and its members.
-Clint
Hi @orpheuscomputing, I reviewed the flagged messages in your sent folder and can confirm that the recipients you contacted did receive all of your messages in their eBay messages inbox. Again, a lack of response is not an indication that messages are not being received by the recipient. More likely, the seller/buyer inadvertently overlooked the message in their My eBay inbox or may have decided not to respond to it.
@babclassics wrote:
Since it appears the messages are being received... I wonder if this could be a notification problem? For about 1 week when people started reporting messaging problems, I noticed on the eBay app on my phone, that little red circle next to the app with number of notifications / sales made stopped working. Also the sleep screen notification messages of items sold or messages received also has not worked at all for about a week. I have gone in to the app several times with no notifications being displayed and found there were, in fact, sales or messages made that day. So maybe people are getting messages but don't see they are there right away unless they log in and look directly at messages, or sold or notifications? Is this lack of APP notifications a known issue?
Hi @babclassics, I'm not sure if there is a known issue with mobile app notifications. The mobile team is active on the iOS and Android mobile app boards. I suggest that you create a thread on one of those boards regarding this topic so that the mobile team can investigate the matter further.
