eBay

elvey · ‎11-15-2020

Pasted chat session (pasted directly from browser chat window):

(I've got no problem with the service I got from Ratan, but eBay keeps lying.)

elvey

12:30 PM

Missing transcript.

Rep RK

12:30 PM

Welcome to eBay live help! My name is [RK] [brackets indicate minor/formatting tweak]

elvey

12:31 PM

I have jut received the following false message:

[]

eBay Customer Service Chat Transcript - SR# 1-28893262[xxxx] Hello , Thanks for contacting eBay. We hope that your questions and concerns were answered and resolved during our recent chat session. We've sent this email to both your private email address[] and your My Messages mailbox on eBay. To help you refer back to the chat session, we've attached a transcript of the session. The transcript is visible only from your personal email. It can't be viewed in your My Messages mailbox." in my My Messages mailbox.[]

This part is false: "The transcript is visible only from your personal email. "[]

The transcript is NOT visible from my personal email.

Rep RK

12:34 PM

May I know if you have checked the email which you have registered on eBay?

elvey

12:35 PM

I have received an email [to that private email address] about the chat session. No transcript in it.[]

I'm sick an tired of all these lies.

Rep RK

12:37 PM

I am sorry to learn about the inconvenience caused to you in this matter. I have taken a note of this issue and a note on your account that you have informed this to us.

elvey

12:37 PM

Good. And I need you to provide a copy of the tran[s]cript.

elvey

12:37 PM

NOW.

elvey

12:39 PM

Do not end this chat [ses]sion without sending it to me first.

Rep RK

12:40 PM

I may take 2-3 minutes to look into the matter. I hope you won't mind waiting.

Rep RK

12:41 PM

Thank you for waiting and allowing me the time

Rep RK

12:42 PM

Just to confirm, should I send you the transcript here in this chat or should I email you the content of the chat via email?

Chat session has ended

Still no transcript.

elvey · ‎11-15-2020

All the emails [to that private email address] about the chat sessions are like this (raw html garbage as in original):

Subject:Customer Service Chat Transcript - SR# 1-28893676XXXX
Date:Sunday, November 15, 2020 12:58 PM
Size:10 KB (note: no attachments

Hello elvey,
We have an important policy message for you. However, your communication preferences are set up to accept text-only emails, so we couldn&rsquo;t <sic> send it to this email address.

Go to Messages in My eBay. You&rsquo;ll <sic> find the email there, but you&rsquo;ll <sic> need to copy and paste the link into a browser window to view it. You may be prompted to sign in to your eBay account.

https://mesg.ebay.com/mesgweb/ViewMessageDetail/0/All/13434824[XXXX]

This is another lie. I go there and I'm back to square 1 - the message in the OP w/o a transcript. I could change my prefs... but eBay MUST stop lying.

elvey · ‎11-15-2020

Some progress. Someone else at eBay's Trust & Safety dep't sent me the transcript. I guess in response to this thread. No apology or anything. Also, I still didn't yet receive a copy of the transcript above (that I made myself, fortunately, manually--on my third try--they make it quite difficult) from eBay either.

What will it take for eBay to stop lying about this?