I've seen a few people talking about this, but when I checked on the app just now I had no problem applying my business policies on the app.
What OS version are you using?
What version of the eBay app are you using?
Temporarily you can use a browser on your device to complete your draft and assign business policies, or you can opt out of policies entirely if you don't want to use them.
Manage and edit policies, or click the opt out link on the upper right on this page.
----------------
To file a tech report on the app:
1. Shake to report. Physically shake your device while the app is open and that will trigger the option for you to file a tech report or submit feedback on product features.
2. Anywhere you see the three dots or the ? you can tap on that to file a report. Screenshot below.
I was listing fine on my phone this morning. I went in to finish up drafts from my phone and that's the message I get when I tap on a draft. OS android and its the latest with latest ebay app version.
I don't want to opt out of business policies. Perhaps this will be resolved by tomorrow morning.
@wastingtime101 I was able to replicate on Android, just to confirm.
Since it seems like this just started happening yesterday, my guess is they may have mistakenly applied an update for the Android meant just for UK private sellers.
Private sellers in the UK are having their listings automatically switched over to mandatory use of Simple Delivery starting yesterday, and as part of that change, the UK policy page said that they would no longer be able to access business policies through the app and will have to use the web instead.
https://www.ebay.co.uk/sellercentre/postage/simple-delivery
One might wonder why private accounts have access to business policies at all since they aren't business accounts but that's a whole other subject. 😂
eBay has been doing more recently to differentiate between each kind of account with the fee and payment structures obviously, but they've also been taking some features/tools and making them business account only so this may be an extension of that.
So it would seem either the update was applied incorrectly to accounts outside of the UK too or that eBay intends to eventually migrate business policies to web only for everyone in a phased roll out and UK private sellers are just the only ones who got a warning about it.
devon@ebay kyle@ebay elizabeth@ebay if you could please check with the team to see if this is an intended change or a technical issue, that would be much appreciated!
Good morning all. There is currently an ALERT15875 related to this issue. This will be added to the tech board, but please reach out to have yourself added to the ticket.
Thank you
Elizabeth,
Thank you for catching that @valueaddedresource! I have revised the ticket number and am adjusting it in the ticket board now
Elizabeth,
Go into your business policies and DELETE any unused business policies. I used a laptop to do that and I did have like 4 that were not used. Once i did that, the app listing worked without the error
