02-14-2020 06:53 AM
Cannot get app to open on iPhone 10. When I try to open app it just freezes on a white screen with eBay logo and after a short time just disappear and go to main iPhone screen. I deleted and uploaded app multiple times to no avail. Please help!
02-14-2020 08:19 AM
Are you sure you have the latest version of the app? I am not familiar with the iOS version, but for the Android version there can be issues with Google Play Store or Google Play Services that can prevent getting the latest version -- there may be something similar with the Apple equivalent. Sometimes a reboot in between uninstalling and re-installing can also help.
For more detailed troubleshooting tips, try posting your question on the iOS app board, where there are actual eBay folks reading and responding:
https://community.ebay.com/t5/Mobile-App-iOS/bd-p/iosapp