I figured this was a temporary issue as I noticed it about a week ago. It has yet to be rectified up to this point and I don't understand how this wasn't brought to your attention already.
When accessing a store with more than 240 items and selecting 240 as the ITEMS PER PAGE limit, navigating to any page beyond the first will present the following image:
This occurs on every store, despite the listed item counter being higher than 240 (in the example above, the listings are in the 700s). Setting this number to 60 and navigating to the pages beyond items after 240 does not produce the same result, however.
Please rectify this issue.
@wastingtime101 wrote:
This has been happening on and off for weeks.
Me and others have tried so many different browsers and OS, changed the number of items in search, changed sort order, etc. It keeps happening.
I have my search at 60 items per page and it keeps happening. Others such as yourself are reporting the problem with 240 items per page.
Sometimes the problem hits at page 2, other times at page 6 - it's random - but it keeps happening.
There are many threads on this board about the problem.
I haven't seen eBay comment on it yet. In the morning, could you please check to see if there's an open tech ticket on this velvet@ebay? Let me know if you need me to do a little searching and gather up posts from this forum - there are a lot of users posting about it.
Hi @wastingtime101! I was able to recreate this two times (using 60 items per page) and both times when I hit refresh then the screen loaded. Is that your experience? I just want to make sure I'm able to include all relevant info when I file a ticket.
I am unable to reproduce the issue when selecting 120 or 60 items per page. This only seems to occur when 240 is selected (for me).
I can, however, confirm that selecting 240 items per page, navigating to the 2nd page to produce the issue in the original post, followed by hitting refresh does nothing other than present the same error.
Here is the URL for when I selected 120, page 4:
Here is the url for when I select 240, 2nd page:
120, page 4 works fine. 240, 2nd page does not.
Both urls are very different when on the first page of either search. Not sure if this is helpful, but would really like this to get resolved.
That's helpful @sixcloud and @wastingtime101, thank you. I'll get a ticket filed and I'll let you know what they come back with when I hear from them.
Hello! I wanted to follow-up to let you know that this has been escalated. If you come across anyone else experiencing this, please direct them to Tyler's link here in the Tech Board so they'll know what's needed to provide Customer Support. The more examples they get the better. I'll also try to go to the boards you noted above and make them aware there as well. Thanks again @sixcloud and @wastingtime101!
@wastingtime101 wrote:
Can I make a small request/suggestion velvet@ebay? The next time you update that pinned thread, can you please move the resolved issues into a reply post - or at least to the end of the current post? The info should remain visible and not deleted, but it's easier to find active issues when they're above the resolved issues.
Good suggestion @wastingtime101! We'll remove and update things as they're resolved or the post would get huge eventually. We thought it best to leave two that could still have lingering issues for now. I'll get them moved to the bottom of the list though. 😊
