eBay Listing Not Displaying Correctly on Mobile Phone

[cryst_289]

I have an eBay listing template which I've used for many years and never had a problem with up until now.

When I create a listing, it appears perfectly when viewed on a desktop.  However, the same listing now doesn't display correctly on a mobile phone as the listing seems too big and a horizontal scroll bar appears.  Users have to pinch and zoom out to view the listing correctly on an Android phone.

To make matters worse, the listing doesn't even have a a scroll option when using an Apple phone! I'm pretty sure this is affecting my sales and I don't know how to rectify this problem.  I'd be grateful if someone can advise.

Happy to send a copy of my HTML code for the listing if required.

Many thanks in advance. 

[wastingtime101]

Hey @cryst_289. You've posted on the .com forums, not the .co.uk forums.

Quick glance at the listing frame HTML shows that many tables within the description show a fixed width. You also have several fixed width images within that description.

That type of setup will often cause issues with smaller mobile views.

[wastingtime101]

Do you remember what page you were on when you clicked a referral link to the discussion forums or could you check your browser history @cryst_289? There's a link somewhere on the .co.uk pages (or possibly on the app) that's directing people to the .com discussion forums. kyle@ebay could use any info you're able to share so he can work on getting that reported and fixed.

[cryst_289]

Hi, apologies for the delay in my reply.

I basically just Googled "ebay listing too big on mobile".  This presented me with a link to this forum area.

[cryst_289]

Do you know what exactly I would need to alter in my HTML code to fix this issue?

Thanks 

[chris13]

Syntax may vary but many suggest something like: width:100% and height: 100%

By using percentages, the images will scale using screen size rather than a fixed pixel dimension.

Hope this helps. You may have to google it a bit to find just what works for your html tags.