eBay Glitch in which the buyer's address is reverting back to old address

[elander59]

I shipped an item  to the address provided by eBay.  The buyer stated he did not receive the item though USPS tracking said it was delivered.  The buyer and I  opened up a case, and I chatted with eBay about the issue. 

eBay confirmed that there is a confirmed  glitch in which the buyer's address is reverting back to their old address.  

I was told to wait until today to contact eBay for a refund to the buyer to be processed and also for them to refund the order amount to me.

I jumped ahead and issued the buyer a refund today.

Now I am not able to contact eBay through chat to speak to an agent  to issue me a refund.  The chat assistant says the case is closed.

Any suggestions on how to reach eBay?

[wastingtime101]

There was an issue with the iOS app where it was reverting to old addresses.

Unfortunately, you voluntarily refunded. As a result, eBay probably won't credit you despite the system error. You can try to send a DM to one of eBay's social CS teams: ebayforbusiness on facebook, ebayforsellers on insta, askebay on X