can't refund returns when you are enrolled in managed payments

[georgefix]

You have to call Ebay to do the refund.  They open a bogus case, your buyer gets angry and you get a ding in your seller performance.  I have been trying to get this cleared up for 2 months.  I am "below standard" now.  100% due to this glitch.  I have told three times that "Appeals" would call me this absolute all consuming nightmare

[1grandmashope_1]

If I go to my order page on the seller hub and find the order you want to send a refund to, look on the left and you'll see under the shipped date and arrow.  The drop down menu gives you that option to refund, among other options.

I hope that helps.

Best to you and yours,

Grandma

[georgefix]

nope, when you have a return in process that option disappears.  I had tried that a month ago

[1grandmashope_1]

So you had a return started. If you started a refund you found the area where you refund.  It appears to be a different issue that you are experiencing. 

I hope that you get clarification and clarity.

Best,

Grandma