can't contact seller with a question system doesn't allow path to contact

[meump]

ebay auto system cuts call off without allowing personal contact with CS rep - says its beyond normal hours and hangs up without any help -   question about problem within auto system - need personal help but can't  talk to anyone

[eburtonlab]

@meump 

eBay customer service does not take incoming calls.

You may be better off asking your question here to get suggestions from experienced users.

To contact eBay, use the chat assistant that you reach from the Help & Contact page to request a call back.

What options you see may depend on your particular issue and how busy that department is at the moment.

Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.

If nothing else works, try this link:

https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

If you are unable to get a call back, that may be for several reasons; a location outside of North America, VOIP phone, and call blockers (personal or that of a service provider) are often issues.

Try contacting eBay via social media direct message:

https://x.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/

[mtgraves7984]

There's loads of experienced and knowledgeable sellers and buyers here. Would you like to expand? We can help...

[kensgiftshop]

@meump 

What happens when you try to send the seller a message?

[wastingtime101]

Hi @meump . Some info below regarding contacting a seller through messages. If this advice completely misses the mark, come back to explain exactly what type of error you're encountering when trying to send a message.

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Messages are no longer formatted like emails; they are formatted like messages. It operates the same way a chat window does. Ex: when you contact customer service here on eBay using the chat option, and when you send a text message on your phone, you type in the space at the bottom, not higher up where messages are displayed.

At the bottom of the message window, the box that says 'send message' is where you click to start typing. I'm hoping eBay will update that 'send message' text to something more instructive in the near future, like 'compose message', and eliminate some of the confusion stemming from the crowd that is not familiar with text message / chat format.

The photo landscape icon on the left is for attaching photos. The paper airplane icon on the right is for sending the message.