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freshani · ‎08-18-2023

When I use the background remover tool on photos, in app and on website, it removed the background, but the eraser and the pencil have disappeared. No way to make corrections. Is this just me?

jazzyways · ‎08-20-2023

I am having the same issue with the background removal. Did you find a solution?

cavillor23 · ‎08-20-2023

The pre-set background removal tool is worthless without the paintbrush and eraser tools. I am also unable to access those tools.

freshani · ‎08-21-2023

No answer as of yet, I have an open ticket with IT.

southerncharmsusa · ‎08-23-2023

Same problem for me. It quit working a couple of weeks ago the suddenly it started working again for a few days. As of yesterday it is broken again!

mamasgooddeals · ‎08-27-2023

Having same issue and is very frustrating when trying to clean up your pictures. I hope they fix it soon.

metropolismarketplace · ‎08-27-2023

I came here hoping for a solution to this issue. It started for me three weeks ago on the app and then about two weeks ago on desktop. I have deleted the app twice and reinstalled it with no luck. What is weird is the background remover is actually working incredibly well for the first time ever. I used to have to erase a lot, but now it is rare to need the eraser. Unfortunately, it blanks out odd things like buttons or reflections on glassware, etc and I need the paintbrush. I hope this is fixed soon.