disneyshopper
Item #183779020301
Box is 12x12x10, 4 lbs. Original listing had EXACT SAME dimensions, with a $3 handling fee. Buyer should have been charged 12.73. Why does this continue to happen? It's not much, but about 20% of my sales have this discrepancy. Before it was just SmartPost, now it's happening with Priority too.
I went to your sold listing.
The listing shows $11.93 shipping to me via economy shipping to 92802, and $12.03 for priority shipping.
In your SHIPPING PREFERENCES, are you selecting to charge your buyers your discounted rate plus the $3 handling charge?
@dtexley3 wrote:
Item #183779020301
Box is 12x12x10, 4 lbs. Original listing had EXACT SAME dimensions, with a $3 handling fee. Buyer should have been charged 12.73. Why does this continue to happen? It's not much, but about 20% of my sales have this discrepancy. Before it was just SmartPost, now it's happening with Priority too.
Hi @dtexley3, like @disneyshopper, I'm also seeing a $12.03 shipping cost when I view this item. Where are you seeing that the shipping cost should have been $12.73?
@nobody*s_perfect wrote:
That listing is calculating postage for a 4-pound package with a handling fee of $2 (not $3.00). So $12.73 would be the cost to a buyer in Zone 5 if they were charged $10.03 for postage, which is the Priority Mail Commercial Base rate. Since you're a Top Rated Seller, you'd save 3% on that, which brings your label cost to $9.73.
Thanks @nobody*s_perfect. I checked the listing and also see that it has a $2 handling fee instead of $3.
