08-16-2022 05:42 AM
I have been noticing that when going to leave feedback, very wrong shipping cost is often shown on the new feedback page. For example, I purchased 8 items from one seller. He charges $1.25 for the first item and .30 for each additional item. So I was properly charged a total of $3.35 for all 8 items. However, when I go to the feedback page to leave feedback for each item it says that I was charged $10.00 for shipping, which would have been the amount if the seller had charged $1.25 for all 8 items. While I was sure that I had not been charged $10, I had to go back to make certain of this. I suspect that some buyers my simply see what would otherwise be an outrageous shipping charge on the feedback page and potentially leave negative feedback or a very low feedback score. This needs to be changed.
08-16-2022 05:58 AM
Sorry, but where on the page where you, the buyer, leave feedback, is the shipping price shown?
08-16-2022 06:18 AM
See attached screenshot below:
08-16-2022 06:32 AM
Or some buyers don't look that close on the feedback page to worry about it. The only place I would even be looking would be in my purchase history anyway for cost breakdown. The item was already bought paid and received by time feedback is left if any is! Just another burp in the well-oiled machinery. 🙂
08-16-2022 06:43 AM
That may be but remember that on the feedback page buyers are asked to "Rate the Details" and given the opportunity to choose 1 to 5 stars which is shown directly next to the "detail" (Those stars were cut off in the image I posted above) So for me, I am being asked to rate the "detail" of "Shipping Costs" which shows up right there as being $10...an amount that, if correct, would have meant I was charged way too much for shipping, and either I have to go back and recheck my invoice or to see if that happened or else just rate the 'stars' number based on $10 shipping charge.