Won't upload images to Listing

[timetraveling]

I'm getting an error saying "Format must be .jpeg .png or .heic" when I try to upload an image to a new or edited listing. I've tried several different browsers, .jpg and .png, and the file is 1000x1000px under 1MB.

When I use the ADD button, all my .jpg images are greyed out. 😞

Any ideas!? Anyone else getting this as well?

[tobaccocardyahoo]

I uploaded .jpg files with Firefox just a half hour ago. The very latest release of Firefox, downloaded just before I created the listing.

[mcdougle4248]

@timetraveling 

By any chance are you working on a variation listing? If so, see here:

https://community.ebay.com/t5/Report-eBay-Technical-Issues/Photo-format-must-be-jpeg-png-or-heic-SOL... 

[timetraveling]

YESSSS thank you!

[timetraveling]

It needs to give a different ERROR MESSAGE!

[mcdougle4248]

---

@timetraveling wrote:

It needs to give a different ERROR MESSAGE!

---

Agreed! The error message should at least point to where one needs to go to successfully upload their images.

[skate_508]

Thank you! This solved my issue.

The error is rather obtuse, it needs to be more explicit.