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Won't upload images to Listing

I'm getting an error saying "Format must be .jpeg .png or .heic" when I try to upload an image to a new or edited listing. I've tried several different browsers, .jpg and .png, and the file is 1000x1000px under 1MB.

 

When I use the ADD button, all my .jpg images are greyed out. 😞

Screen Shot 2024-11-29 at 11.02.44 AM.png

Any ideas!? Anyone else getting this as well?

Message 1 of 7
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6 REPLIES 6

Won't upload images to Listing

I uploaded .jpg files with Firefox just a half hour ago. The very latest release of Firefox, downloaded just before I created the listing.

 

 

Message 2 of 7
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Won't upload images to Listing

@timetraveling 

 

By any chance are you working on a variation listing? If so, see here:

 

https://community.ebay.com/t5/Report-eBay-Technical-Issues/Photo-format-must-be-jpeg-png-or-heic-SOL... 

Message 3 of 7
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Won't upload images to Listing

YESSSS thank you!

Message 4 of 7
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Won't upload images to Listing

It needs to give a different ERROR MESSAGE!

Message 5 of 7
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Won't upload images to Listing


@timetraveling wrote:

It needs to give a different ERROR MESSAGE!


Agreed! The error message should at least point to where one needs to go to successfully upload their images.

Message 6 of 7
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Won't upload images to Listing

Thank you! This solved my issue.

The error is rather obtuse, it needs to be more explicit.

Message 7 of 7
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