Why are all of my images so small?

[threetabbycats]

All of my images have an extra amount of padding or gray space around them when I look at them in my store. The product images I uploaded on eBay do not have this extra space! Why is eBay adding extra padding around the product? It's making the item hard to see details. My items look like they are floating in the far distance!  See screenshot below.

Is anyone else seeing this on their listings? Does anyone know if eBay is aware of this issue? Thanks in advance for any insight you can provide.

Best -

threetabbycats

[threetabbycats]

Compare the two photos below. The photo on the right is what my photos should look like filling the whole photo square. The photo on the right is how my photos look on eBay's pages. What is going on???

[little.luxe.armoire]

Came here to ask maybe the same thing? Within the past week, all of my storefront images pictures went from normal size to thumbnail size. It doesn't look great!

[aparkers]

Same issue.

[cbacal]

same issue

[kenk14519]

Same Here. I called Ebay . They said its intentional and part of there new updates.

[wastingtime101]

We all dislike it. It's by design and has to do with the image adjusting as page zoom increases/decreases.

@shipscript had a great explanation but I can't find the post at the moment.

[little.luxe.armoire]

Gosh, that's too bad; it doesn't look professional at all! No actual online store has images that small. It's giving me "internet in the early 2000s" vibes. Thanks for the information.

[cottage-ware]

Same issue with all of my listing pics being displayed on my store page as very tiny images surrounded by gray. It started roughly 7-10 days ago and I believe it's technical issue.

[little.luxe.armoire]

That's exactly what my storefront looks like. I tried to find @shipscript explanation referenced above, but I couldn't see it anywhere.

Increasing/decreasing the page zoom doesn't make it look any better. The images stay relatively proportional, and the larger you make the print, the larger the pictures become. When it reaches the point where you could actually make out some details, it's too blurry to see much. Seems hard to believe that eBay wants it to look like this.

@community_team Is it possible to get confirmation as to whether this is technical issue vs. an actual change to storefront design?

[shipscript]

I found the thread with the picture issue. Unfortunately, it was a question that had sidetracked from the original topic, making it difficult to locate.

https://community.ebay.com/t5/Report-eBay-Technical-Issues/Unable-to-see-full-resolution-of-my-image...

"...when I click "View all" in the upper right, eBay goes to a view that makes my photos look very small with lots of excess white space around the product. "

This is a better thread for my response:

___________________

Search on the left, below, is in list view.

Search on the right, below, is in gallery view.

Gallery view does have extra padding in the picture holder, but the underlying image is the same size in both views (lower left). 

However, if you change the width of your browser by dragging the edges inward, notice how that extra padding shrinks? eBay is employing a web technique to flex the content. So, the image holders shrink smoothly, as the number of tiles across decrease from 4 to 3 to 2, while the image remains the same size most of the way.

This is by design and is not a technical issue.

However, one could make the argument that the design itself is flawed.  eBay could  flex the images within the cells by providing a photo that matches the largest cell, and then shrinking the image as the cell gets smaller, rather than holding the image at one size and flexing only the outer cell.  However, the page layout would be more complex, and perhaps they have found browser scenarios that render differently with that more complex coding.

[wastingtime101]

Thanks @shipscript . Yesterday I found the thread where I thought it was posted, but it turned out to be a thread on the same topic but not the one with your info about the content flexing.

The reason more people are noticing it now is because eBay recently made things even worse. We used to see the extraneous background exclusively in search gallery view, but not on store home fronts. Within the past week eBay changed store home fronts to that same programming with extra space around our images. It looks terrible.

[threetabbycats]

Yes, it looks awful! Why would eBay do this intentionally? It is a terrible design!

[little.luxe.armoire]

Thank you for going to the effort of finding that post!

So I'm going to attach two screenshots here to make sure that I'm seeing what you're seeing - one of my normal four-tile view, and then what it looks like when I narrow the browser window to get only three tiles:

It doesn't really seem to me like the padding around the images is changing. Is this working how it is supposed to? The pictures themselves don't appear to increase in size, either.

[cottage-ware]

Hi, Shipscript! I read your reply and the tech issue pages that you linked to, thank you for that!

I see what you mean! My store page using my desktop looks ridiculous with the pics displayed so small amidst the large gray frame, especially on the featured items. But if I bring the browser page way in, not just a bit but almost to half the size, the gray frames nearly disappear but the pictures are still very small.

Its hard to imagine that their intent is to have items featured on a store page display like they are now.

I'm hoping that this is a tech issue and not permanent. (?)