Did you get this resolved? I have a return and it does not allow me to purchase an eBay label; however, it gives me the option to upload a label. This is just a pair of pants within the US. No cases opened on it and no issues... just a regular return. I called eBay twice and their only option was to tell me 1st - give it 4 hours and I will be able to offer a label - DID NOT WORK. 2nd call - first they somehow thought I was the buyer even though they had my name and information and asked me what options I was given for offering the label. Then they took FOREVER trying to "contact the shipping department". The resolution was to either purchase a label elsewhere or wait the time that I am given to expire and eBay will step in and offer a return label to the buyer. Then I would have to call them again and explain the entire problem with their notes on the transaction to back me up and it should not go against my defects. I told them that I contacted them the day this return was approved and have done the proper steps. I am just offering my buyer a refund for the pants because I have lost faith that they will resolve the issue. Is anyone else having this issue? I don't want to offer free returns on my clothes if I can't purchase a label through eBay. Many times buyers don't even return the item and eBay doesn't charge sellers if the item isn't returned. I don't get many returns, but I am not going to purchase a label elsewhere at a high cost only to have the buyer not return the item.
