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Very slow & laggy on creating/editing/etc listings & terapeak - issue since at least 2021

Hi all,

 

I've been having issues for awhile but assumed it was just due to the general bugginess of ebay's web and android applications and the fact that they feel the need to push unnecessary cosmetic changes to production without doing sufficient (any?) QA.

 

However I got curious and googled this issue and found one that started in ----|||[[[[ 2021! ]]]||| ---- and still hasn't gotten fixed. However some ebay mod "helpfully" closed that post in October of this year. I suppose you don't want it obvious that bugs don't get fixed here.

 

You can find that post at this link (if you'd like to peruse what other people have been saying for the past three years):

 

https://community.ebay.com/t5/Report-eBay-Technical-Issues/Very-slow-in-selling-listing-page/td-p/31...

 

As for my experience: in all types of pages that are under the "listing" heading on the overview page, I run into these issues. Sometimes certain parts of the listing page won't load. Using the inbuilt LLM to generate some info for the description can take ages or just not finish at all. Sometimes images will perpetually not get added to my listing. I will occasionally notice before I hit "list it" and see that every single image I'm trying to add still has the spinning circle after filling out all the other information for the listing. Usually waiting does nothing. I have to try to list it to kick it out of limbo which will then return an error that I haven't added any photos. Usually trying again at this point will allow me to add photos though it may happen with the very next listing.

 

Also, I've seen this happen in terapeak where I'm researching prices and it will just say an error occurred with the server or just be stuck loading perpetually.

 

If you are also experiencing this issue, maybe we can come up with a band-aid fix for ourselves at least. Please add a comment with this information:

 

Browser used:

Tried with browser extensions turned off?:

Is CPU & memory usage high or normal?:

How often does this happen?:

For how long has this been happening?:

Operating System:

Other notes you'd like to add:

 

Let me know if you'd like me to add other questions. Also, if you don't know how to check your RAM and CPU usage - right click the task bar in a spot with no icons. Click "Task Manager" in the box that pops up. Click "more details" at the bottom left. Under processes or performance you can see current usage levels.

 

 

Browser used: Firefox for the most part

 

Tried with browser extensions turned off?: Yes, doesn't fix

 

Is CPU & memory usage high or normal?: CPU usage is rather low, memory usage is medium but at a normal level (46%)

 

How often does this happen?: Nearly every day that I list or work on my listings

 

For how long has this been happening?: Definitely over a year, probably 2-3 or longer

 

Operating System: Windows 10

 

Other notes you'd like to add: On yet another old post on the ebay forums about this problem, someone claimed that this was because of people not using an adblocker (and seemed very confident that they were right). I had already tried turning my adblocker off for ebay in an attempt to fix the problem some time ago so that is not a solution - adblocker being on or off makes no difference.

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Re: Very slow & laggy on creating/editing/etc listings & terapeak - issue since at least 202

Here are some more examples of people reporting/complaining of this problem with never any response or fix from ebay (which makes me think they're not at all concerned with fixing this or having good UX):

 

March of 2023: https://community.ebay.com/t5/Report-eBay-Technical-Issues/Ebay-seller-page-loads-are-SLOW/td-p/3365...

 

Possibly not exact same issue from June 2019: https://community.ebay.com/t5/Report-eBay-Technical-Issues/EXTREME-typing-lag-on-selling-page-ONLY-f...

 

April 2024: https://community.ebay.com/t5/Report-eBay-Technical-Issues/eBay-website-loads-so-SLOW/td-p/34382676

 

February 2024: https://old.reddit.com/r/Ebay/comments/19eaisx/has_ebay_been_extremely_laggyunresponsive_the/

 

March 2021: https://community.ebay.com/t5/Report-eBay-Technical-Issues/Why-is-the-system-running-so-slow/td-p/31...

 

May 2023: https://community.ebay.com/t5/Ask-a-Mentor/Why-does-the-ebay-page-slow-to-load/td-p/33743116

 

October 2021: https://community.ebay.com/t5/Report-eBay-Technical-Issues/ebay-site-is-loaded-very-slow-what-happen...

 

Some of these are marked solved - obviously they aren't. From what I'm able to gather from the 2021 posts (which seem to be the earliest), this started happening  when ebay changed from so-called "classic view" to whatever they call the new one. So it appears that once again they have broken some functionality so that they could implement a cosmetic change that no one asked for.

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Re: Very slow & laggy on creating/editing/etc listings & terapeak - issue since at least 202

I have noticed the slowdown over the past 2-3 years. Some days are better than others but overall extremely annoying.  When entering information on the listing page, the type can't keep up with my typing. I'm a two finger typist so not very fast at all. The drop down menus take forever to open also.

 

Tried all the normal things like clearing cache, removing temp files, emptying the recycle bin, etc.

 

Firefox Browser which is up-to-date and no extensions.

Windows 10

No Adblocker

Running a Ryzen7 processor with 32GB of RAM

CPU usage is low.  Computer is used for Ebay only so all unnecessary programs are deleted.

 

I think the problem is the Ebay developers don't know when to leave things alone. Not enough room to list all the asinine things they have done to make things worse over time.

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Re: Very slow & laggy on creating/editing/etc listings & terapeak - issue since at least 202

I'm here to chime in on this titling lag as well. HEY WHAT A SURPRISE I'M TYPING RIGHT HERE RIGHT NOW IN THIS EBAY FORUM WINDOW AND CAN TYPE AS FAST AS I WANT TO. But creating a title on the listing, the lag is so bad that I'm getting one character every 3 seconds. 

Now let me put to rest all the "have you tried...."

 

I have tried: Turning off Chrome extensions, making sure Chrome is up to date, deleting the cache and cookies, deleting and reinstalling Chrome, making sure Windows is up to date, not using WiFi and going hard wired, using another browser like Firefox, using another browser like Edge, using another browser like Brave, installing max RAM, REFORMATTING THE ENTIRE COMPUTER, using another very fast computer altogether, using another very fast computer in ANOTHER LOCATION with 1000GB download service, calling eBay and asking what's wrong (they had/have no idea, no answers and will forward it to their team Yeah OK). Same lag every time. Guess what? The problem is not on my end. And for any of you having this problem, the problem is not on your end. Stop slamming your head against the screen because it's not your fault.

I want to make this very clear. Even on a slow computer with slow service like the one I'm sitting on right now, I can type in this very window as fast as I can. 60wpm average. On Googe, on anywhere else on the internet I can type as fast as I want to....just not on the Title portion of eBay's listing. Less so in the description but yes there is lag there too. There is ZERO lag in the "Condition Description" window. Soooo, what's the difference in that window, eBay?  I don't know what's going on at eBay regarding the 80 character title. I don't know what it's sniffing for or what's creating the lag. For the love of all things holy it's only 80 characters, people. At 3 seconds per character I can type an 80 character title in only 240 seconds. 

What's the workaround? I'll tell you. Have a notepad open at all times. 80 character title gets typed into that at light speed. Copy/Paste to the mollasses slow eBay title. Then rely on templates to get through the description. I love ebay, but this is annoying AH. Fix it eBay.

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Re: Very slow & laggy on creating/editing/etc listings & terapeak - issue since at least 202

Hi everyone,

 

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.

 

Thank you for understanding.

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