Variations showing up as out of stock

[accessaccessories]

I have multiple listings that are showing up as out stock in the front end when they really in stock in the backend. This keeps happening to more and more listings. It is also happening to some of my best sellers and I am losing a crazy amount of sales every single day. The customer support phone line is a disaster, nobody has any idea what he or she are doing. They keep saying they are working on it, but nobody ever gets back to me. They tell me someone will call me in 24 hours, nobody calls me in 24 hours.

This is truly so disappointing and awful, and I hope with all the great technicians that work at eBay, one individual will be able to fix my listings so I can start making more sales.

[bimbox5]

Having the same issue here. Best sellers are showing 0 quantity available when I update stock. These are still appearing in searches and I have noticed losing watchers (not to mention a chunk of my sales because of this). Please correct this issue asap!

[lovtaco0]

There was another thread about this 2 months ago.

https://community.ebay.com/t5/Selling/Inventory-restock-out-of-stock/m-p/28256873

@steveclark93vm, did you ever find a resolution?

[lovtaco0]

I don't think a resolution was found because I just saw that the listing in question was ended and he started over.

@Anonymous  brian@ebay  This is affecting more sellers. Can you help them?

[Anonymous]

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@accessaccessories wrote:

I have multiple listings that are showing up as out stock in the front end when they really in stock in the backend. This keeps happening to more and more listings. It is also happening to some of my best sellers and I am losing a crazy amount of sales every single day. The customer support phone line is a disaster, nobody has any idea what he or she are doing. They keep saying they are working on it, but nobody ever gets back to me. They tell me someone will call me in 24 hours, nobody calls me in 24 hours.

This is truly so disappointing and awful, and I hope with all the great technicians that work at eBay, one individual will be able to fix my listings so I can start making more sales.

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Hi @accessaccessories, can you provide me with item numbers as examples so I can look into this for you? Once I have some more info, I'll be happy to work on resolving this!

[accessaccessories]

Hi @Anonymous

Here is the item ID:

182974478763

I was able to fix a few other listings luckily by disconnected my Shopify store that was linked to my eBay. That seemed to fix most of the listings.

However, this one still has 1 color that is showing up as out of stock. 

[brian@ebay]

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@accessaccessories wrote:

Hi @Anonymous

Here is the item ID:

182974478763

I was able to fix a few other listings luckily by disconnected my Shopify store that was linked to my eBay. That seemed to fix most of the listings.

However, this one still has 1 color that is showing up as out of stock. 

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Thanks @accessaccessories! I've checked the listing and see what you mean. I've used this example to send a report to our developers for further review. Thanks for letting us know!