11-06-2020 11:43 AM
Hello everyone and attention to ebay tech. it has been since August I notice lowers score on my dashboard due to Tracking and uploading , all my items have a tracking numbers, all my items have been shipped on time and delivered by the USPS, I do not do label online ( I do not like) I pay at post office, since the new form of payment come along now if I refund the buyer partial shipping discount the tracking and uploading get mess up by the ebay systems I went each one of my items my tracking number is correct , but it wont show deliver in green because I sent the buyer a partial refund , I called in past and spoke with two ebay agent they cant figure it out either why this glitch , well today I went to my record again and I am positive 100% the score is lower because I sent a buyer a refund and ebay think my tracking is not valid , my items have been shipped and delivered and all the buyers are happy why eBay has this system to lower my score? Please ebay call me and talk to me and fix this glitch Thanks you
11-06-2020 02:49 PM - edited 11-06-2020 02:51 PM
on the other hand ebay stated the carrier did not scan the tracking
I respond to ebay now like this : the postal carrier doesn't work for me! I do not work for the post office either , I just pay for my shipping items with tracking number, and according to the Official site of United States Postal service all my items are been delivered in time , so here is my question : why ebay want to blame me for a system that I did not created? why ebay lower my score when I do my work outstanding this is not fair at all. I have proof of all the invoices payment of all the tracking numbers , of all the USPS payments and I can show you ebay I ship in time and did fill up the tracking number in the same day I ship, bottom line I lost in this odyssey in the past 2 months hours of work with you guys over the phone . I need the director of ebay to call me or to rectified this problem not caused by me Kind regards , if you continuing doing this I will be evaporated pretty soon is this that you want?
11-06-2020 03:01 PM
I don't think you'll get the director of eBay to call you, but don't evaporate just yet...
Do you have a question about your Service Metrics? There are buyers and sellers here who might be able to help.
11-06-2020 04:39 PM
my questions was disclosed above in my post , do you have the answer?