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Unable to process a payment

The seller changed the shipping method to international shipping, there is a charge for that in the invoice. 
When I tried to pay, I received the attached message.
The seller tried to solve this problem many times but without success, it might be a bug and there is no way to get help from the costumer service. Very frustrating because this purchase might fail because of a bug of Ebay!!
Please help me here.

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