02-03-2024 06:47 AM - edited 02-03-2024 06:55 AM
I have won two auctions from a single seller, but the seller will not ship to my address and the payment will not process. The addresses are all within the US, and I have not experienced any issues reviving packages from similar addresses?
I am trying to get help from the seller to complete the transaction and get shipping resolved, however the seller has not been cooperative.
Can I do something to try and complete the order? If the automatic 5 day Unpaid Item System set up expires, will I receive 2 strikes? Thanks for the insights!
02-03-2024 06:57 AM
How do you know the seller will not ship to your address? Did the seller cancel the transactions with the reason of "problem with address"?
EBay can't make a seller ship.
If the seller did indeed cancel the transactions, you can report the seller thru these eBay links below. You will not receive any Unpaid Item Strikes if the seller cancelled the transactions.
https://www.ebay.com/help/action?topicid=4022
https://www.ebay.com/help/action?topicId=4850