Unable to open messages in ebay

[itcomesinabox]

Have searched the forums and this seems to pop up A LOT and never any answer to it.

Everything working fine until this morning.  Using same browser (firefox).  No updates.

Nothing.  I did reboot pc.  Still same thing.  I can see the messages, but, click and them

and nothing.  Right click to try to 'open in new tab'.  That working.  I can't delete, move or

do ANYTHING to them.  Using Windows 10 on desktop.  Again - NOTHING changed over

night.

[eburtonlab · Accepted solution]

@itcomesinabox 

So you can only read your messages by opening them in a new tab in Firefox?

Are you able to read your messages normally if you use a different browser?

If your messages work normally in another browser, try clearing your cache in Firefox, and possibly delete your eBay cookies. Next, try disabling any add-ons to see if that matters.

If that does not help, try viewing your messages using another link such as this:

https://mesg.ebay.com/mesgweb/ViewMessages/0/m2m

[itcomesinabox]

Clearing all ebay data from the browser did.  Would be nice to know the 'why' portion, but, it is fixed.  thank you

[eburtonlab]

@itcomesinabox 

You are welcome -- glad to hear that worked for you.

Sometimes cached data get "stale", either because of changes in the site, or because some data gets fragmented or overwritten improperly. Normally your browser cache is used to speed things up by keeping information locally on your computer instead of getting it from the web site every time you load a page, but bad data in your browser cache can cause all sorts of problems with pages failing to load correctly; clearing the cache forces the browser to take the extra time to get the latest version of the page data from the web site.

[lapo-87]

I'm having issues both reading and replying to message: https://community.ebay.com/t5/Technical-Issues/Messages/m-p/31189426/highlight/true#M74484

With your suggestion I can open a message, it's like clicking on the direct link from email, but I still can't reply to messages.

@itcomesinaboxdoes it happen to you as well? Can you reply to messages?

@eburtonlabI've tried to use private/incognito mode, which should clear out the cache issue, but still can't read messages by clicking on them.

After 3 months the issue came back again. Yesterday I could read them fine.