Apologize for the lengthy message. I am hoping maybe eBay will read all the details here versus me relying on support to relay the issues in full to technical support.
Ongoing issue for past 6-8 weeks. Originally the issue was sporadic, now the errors are consistent creating a significant bottleneck in listing items. After looking through the forum comments, I see I am not the only one experiencing this same issue, yet eBay support acts otherwise. I have reached out to eBay 3 times, including today.
After creating a listing and using the “save for later” option at the bottom of the listing page, the middle of the screen goes white. In the spaces where the listing details once were, boxes that are grey with moving gradient patterns appear. Eventually it times out and the first error message presents itself, “We’ve Looked Everywhere”. When I attempt to refresh the page or attempt to open a second window the second error message appears, “Where’s all the stuff?” Once this happens, I am unable to access eBay for an hour or longer. When I am finally able to access eBay again, I must restart the same listing as it never saved. At times, the same listing can take 3-4 attempts before it saves and doesn’t present an error.
After much trial and error, I have determined that once the save listing process fails, if I clear my cookies, cache, browsing history and restart my computer I can then re-open eBay. Of course, I have to sign back into ebay as I cleared the cache. This work around keeps me from waiting an hour or longer for the issue to resolve itself but is less than ideal. Unfortunately, it’s only a matter of luck if I can get a listing or two saved before the issue presents itself again and I am back to clearing cookies, caches, browsing history and restarting my computer.
Here is a list of all the things I have done to trouble shoot the issue on my end.
- Full system restart (multiple times now)
- Updated my 2021 MacBook Pro to the latest IOS system (Sanoma 14.5) and Safari (17.5)
- Deleted all browser history, cookies & cache (multiple times now)
- Monitored the Activity Monitor for suspicious CPU behavior (nothing of note)
- Reset my router & preformed speed test (Fiber Optic – Fast Speeds)
- Connected Mac to personal hotspot vs house wi-fi (different network providers)
- Downloaded Chrome on my Mac (same issue)
- Tried both “Incognito mode” in Chrome and “Private Browsing” on Mac (same issue)
- Switched to a HP using Windows 11 & Microsoft Edge (same issue)
- No VPN
- Added AdBlocker on Mac (per eBay’s suggestion) but apparently not needed on Mac as it’s built in
eBay support had me see if I could create a listing on my iphone. I personally have never used my phone to create listings….that was painful! In the end, he said because I was able to save the listing using my phone with no issue (I did one listing) that the issue is on my end and not eBay’s. He said he was 100% certain that if I wiped the computer I had or bought a new one eBay would work just fine.
What am I missing???
