USPS and eBay show carrier scan, but stats claim no carrier scan

[dtexley3]

I have three items in the "Uploaded on time but no carrier scan" in my seller dashboard, 2 from the end of August and one from July.  ALL THREE clearly show FULL tracking in eBay's tracking history.  The dashboard claims no carrier scan.

There's no excuse for this type of issue, it's another example of the incompetance of eBay's IT development teams.  I should NOT have to waste valuable time I don't have trying to find someone in eBay's CS department getting these errors corrected.

Myself and others have reported for months that once eBay gets a delivered scan it stops updating the history, so if the initial upload fails it appears on the seller dashboard as a seller failure, even when the system later updates based on the delivery scan and the history shows FULL compliance with eBay's requirements start to finish.  

brian@ebay  

[obtanium_enterprises]

Hi Brian, In the past, the defects have shown up some time later, maybe a week or more after the buyer's receipt of the package. I don't know precisely though. Maybe you can keep watch and see, or I'll post about it if any do. Several times I've called in and defects were removed, but now the queue times are very long and I don't have time to sit on hold. The callback feature does not work any more.

[dtexley3]

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brian@ebay wrote:

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@dtexley3 wrote:

brian@ebay  thanks for the email.

Another followup, because I'm paying close attention again.  eBay is once again not reliably marking items as delivered until I view the tracking history.  If I view the tracking history wait 10-30 minutes and go back to Orders "Shipped and awaiting your feedback" they will then show delivered.  If I don't touch them, some will eventually update to delivered status, but a few don't.  In the past when I've tracked these, they can go weeks without updating unless I view the tracking history.  I've left several in my "Shipped and awaiting your feedback" untouched that were likely delivered last last week or early this week as examples.

It's a bit of schrodenger's(sp?) cat because if I view the tracking history they show as delivered shortly after.  I have to copy the tracking and go to an external site to verify.

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That's strange. I'll take note of this and keep my eyes out for other reports. Thanks for letting me know, @dtexley3. 

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A further note, if the buyer leaves feedback the tracking updates to delivered immediately.

brian@ebay