eBay

vienna-brass · ‎06-11-2021

Hello!

If anyone could please tell me where I can remove the auctiva token from my ebay account. Some say this can be done under "Account-Site Preferences". I find all kind of preferences, but no "Site preferences".

Thanks a lot! Ron

myhomeschooldelights · ‎06-11-2021

@vienna-brass

The Auctiva token is required if you are still using Auctiva to list or process orders, etc. I assume you have closed your Auctiva account or are about to. If you are still using Auctiva there needs to be an active token and that is updated through Auctiva directly.

But if I understand your question, you want to remove Auctiva interaction with eBay entirely. If that is correct:

Go to your My eBay. Across the top it says "Activity" "Messages" and "Account". Click "Account"
Scroll down until you come to the "Selling" section. Keep scrolling until you come to "Seller Account". Click that.
On the left under Account you will see several items, one of which is "Site Preferences" Click that.
Scroll about 2/3 down the page until you come to "General Preferences". Keep scrolling until you come to "Third Party Authorizations". Find Auctiva in the list and check the box to revoke the authorization.

w.h.w · ‎06-12-2021

Found it! Thank you very much!! Ron

myhomeschooldelights · ‎06-12-2021

@w.h.w

You're welcome! Glad I could help.

nlpr8577 · ‎06-12-2021

How would you suggest to close the Auctiva Account. I cannot find any option or documentation on it?

myhomeschooldelights · ‎06-12-2021

@nlpr8577

Go to your Auctiva account - not eBay. Along the top are several choices, one of which is "My Account". Click that. Scroll down a little and on the right is a section titled "Manage". Last thing on the list is "Cancel Account".

nlpr8577 · ‎06-12-2021

Here's a thing a lot of my research also shows what you are telling me but I am unable to find this option. This is what myside of things look like

myhomeschooldelights · ‎06-12-2021

@nlpr8577

Perhaps we have different levels of accounts on Auctiva as that's not what my page looks like. If I click My Account at the top of the screen it takes me to a page that is divided into 3 columns. The left column heading is Preferences with subtabs such as settings, shipping labels, insurance, etc. The middle column is Billing Summary. In the middle of the 3rd column on the right is a Manage heading and below it is the option to change password, cancel the account, etc. If you don't see that and can't find the way to close your Auctiva account somewhere on Auctiva itself, file a support ticket there. They are great at getting back to you and helping.

inxsof1 · ‎12-06-2021

I have a business account with ebay I follow your instructions to the letter but there is no

On the left under Account you will see several items, one of which is "Site Preferences" Click that.
Scroll about 2/3 down the page until you come to "General Preferences". Keep scrolling until you come to "Third Party Authorizations". Find Auctiva in the list and check the box to revoke the authorization.

myhomeschooldelights · ‎12-07-2021

@inxsof1

Hi - you're responding to a post from last June. The OP (not me) had asked how to remove an Auctiva token from eBay. My responses and instructions were about using one's Auctiva account, not a My Ebay Account. Your screen shot is from eBay, not Auctiva, so hopefully that helps clarify.