When you called, the computer asked you if you had the PIN. If you entered it, hold times become significantly less. If you don't have one, or used a phone number that was not assigned to you, that can cause delays.
I'd grab another phone (maybe your cell) and call the number supplied to you and the PIN. You get these by clicking on the HELP & CONTACT link found at the bottom of the page.
If your question is non-specific, you can ask here and someone might be able to help.
I am a founding member of the eBay Community Expert Group: a USA volunteer mentor with over a decade of experience. I am not an eBay employee.
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