Trouble printing my labels from the brother QL-800 printer

[bargainshopper1004]

Hello everyone!

I am having trouble printing my labels from the brother QL-800 printer. The issue for me is after I paid for the label and hit print. I got this message "the paper roll in the machine does not match". The first time I used the generic paper, so I went and bought brother brand Die-Cut Shipping Labels 2.4" x 3.9" and I am still get the same message. I change the label size up to the lowest template on ebay and still couldn't print. Now, I have to copy and paste the label to P-touch and print it. But, it come out so tiny, I couldn't even read it. Or If I zoom it out or enlarge it by one fold then the bar code become too thick and couldn't scan.  Ebay is no help. Brother customer service said the problem is on ebay.  None of Youtube videos really help also.  Therefore, I am asking the community for help. If any Ebay seller is able to help, that will be great.  Thanks!

[rfmtm]

The QL800 needs the 2.4" wide continuous labels.

From the Create Label page click Change at the bottom and set the label format for the 2.3"x7.5" PDF label.

Make sure your browser is set to open PDF files with Adobe and not its built in reader.

Adobe print options should be set to Actual Size and Auto Orientation.

If you still have a problem come back with OS and browser you are using.  A screen shot of the entire label preview page will also help.