Technical issue when sending invoices- sell date changes to date invoice is sent

[lendiloo]

I typically send an invoice after 2 days as a reminder when a customer hasn’t paid. I noticed the past couple of weeks that after sending an invoice, the date of the sale changes to the date the invoice is sent. This has meant that the option to cancel the order due to buyer not paying doesn’t appear until 4 days from the date of the invoice instead of the actual sale date. In my case this extended the non-payment window to 6 days before  I could cancel due to buyer not paying. 

I don’t know if this is a sitewide glitch or if it’s just my store.

[eburtonlab]

Apparently sending an invoice resets the clock for buyer payments.

To avoid this, do not send a second invoice unless you need to adjust the shipping charge; and in that case, send the invoice as soon as possible.

[albertabrightalberta]

Never send "reminder" invoices! 

[slippinjimmy]

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@lendiloo wrote:

I typically send an invoice after 2 days as a reminder when a customer hasn’t paid.

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Maybe you are not aware, eBay sends the buyer a reminder message.....after 2 days! And then they send another one and so on until you cancel for non-payment or get paid, whichever comes first.

[wastingtime101]

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@lendiloo wrote:

I don’t know if this is a sitewide glitch or if it’s just my store.

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That's the way it was designed to work. Sellers generally send invoices to change the amount due, like combining shipping or offering another shipping service, so when an invoice is sent the clock starts over giving the buyers 4 days to pay @lendiloo.

Here's my standard advice about sending invoices:

There's no reason to send an invoice unless you have to make an adjustment, for example combined shipping costs or adding another shipping method the buyer requested.

eBay sends out payment reminders to buyers automatically. Sending invoices is a duplication of efforts and clogs the buyer's inbox.

Sending an invoice locks in the shipping cost. That could have a big financial impact on someone that uses calculated shipping. The shipping price gets locked in based on the buyer's default location, but if they change the address at checkout to have that item shipped to Mom across the country, that shipping cost can change by leaps and bounds and seller is out the $$.

Finally, sending an invoice resets the clock on when an order can be cancelled for non-payment when sellers handle UPIs manually. The automated system will cancel based on the seller's settings regardless of sending an invoice, but when you use the manual process and an invoice is sent it resets the clock, giving the buyer an additional 4 days before the system will let the seller cancel.