alan@ebay
brian@ebay
Amy,
This problem has been happening for a while now. (I personally reported this in February)
I personally reported it again to CS yesterday. (Along with about 5 other issues)
I even had the issue detailed in questions for BOB but now see that thread closed/locked
Walked them (CS) through it - had them see exactly what is happening. Had the rep try the exact thing I was describing. "Well, that is concerning......" (yah think?)
Besides all the other issues with the calculator that the other member has posted in detail about -Some I have seen, some are hit and miss. Most of those I have found a work-around for by offering flat rate shipping because I have no faith that the calculator works. But, the largest and most frustrating/concerning is that if a buyer wants to see how much shipping would be for multiples of the same item in a multi-quantity listing the same thing you are described is happening.
They change the the number they want to anything more than one , then click get rates , it glitches to the item description (it may or may not hold their location) but it DOES NOT hold the number - so then the assumption by the buyer is that no matter what the listing says that any additional quantities of the item will ship for free or for the same price as one.
Add on top of that - NO "request total from seller" tab showing or that option being grayed out or the buyer receiving a message that " this seller already offers discounts" , " seller does not offer combined shipping discounts" etc are all messages I have seen myself or heard of from prospective buyers.
I have even had instances that CS has told me that I am "confusing" the system because I am offering combined shipping discounts and offering combined payments. (FACE PALM!)
I have heard, seen, been described instances where when people put multiple items in their cart , the cart Still does not combine properly. IT either adds all the per item shipping rates or adds all the weights rather than following the rules that are set-up. In MOST cases IF the buyer is brave enough to disregard what the caculator shows - once they complete the check-out process the correct rates will be applied. But that is only after they reach the point of payment. Usually, not always - have seen it happen both ways But, again, very confusing for the buyer. And in the buyers eyes it is the seller that is violating them. "You're not allowing me to request a total, invoice etc."
To alan@ebay
Is it possible ( and to make your lives easier) have a weekly Topic update on the Technical issues board that simply states - "known issues" these are what we are "currently working on".
OR a simple "if you are experiencing an issue with "BLANK" add your name to list and we will review your account asap"
We're all getting tired of that feeling that no one's listening and that no one is taking action to fix these issues.
I appreciate the fact that you were able to get the "there is a known issue with......" message added to seller hub but honestly that message should be added to lots of other places.
Lastly,
Can the powers that be take a step in the right direction and put the "view sellers other items" tab back in the listing frame for all users? (and the store search box - That I do still see in some stores) I know we were told that these were felt as redundant,superfluous, snd unnecessary but with all the negative feedback you guys are receiving about this - can we not make admit our mistake and get it back ?
Thanks for all you do - we appreciate it.
