cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Stuck on “Oops, that’s not a match” when trying to login

Every time I try to log in using my gmail the error saying “Oops, that’s not a match” pops up, even resetting my password it doesn’t work. 

Message 1 of 3
latest reply
2 REPLIES 2

Stuck on “Oops, that’s not a match” when trying to login

@ging-1831 

 

Try username and password rather than your email or your social media account, particularly if you find yourself signed in to a different social media account.

 

Make sure you are using the correct password for the correct account.

 

If you are using a keyboard, make sure the caps lock is not on, make sure there are no sticky keys.

 

If you are using a password manager to fill in the password, make sure you have not inadvertently overwritten the correct password with an incorrect one.

 

Try another link to rule out a bad link.

 

Try another browser to rule out a browser issue.

 

Try another device to rule out a device issue.

 

Message 2 of 3
latest reply

Stuck on “Oops, that’s not a match” when trying to login

I get the "Oops" thing once in a while. I click sign in again and it goes through. I never reset my password or sign in with my eBay ID. I always use my gmail.  It's just one of those glitches.

I use Edge on Windows 11 PC. 

Message 3 of 3
latest reply