Stolen Account

[gaspeantoli-0]

A while ago I received an e-mail stating that my e-bay e-mail has been changed and a link if that was not me. I click on the link and it tells me to log in... I can't log in because my e-mail was changed. I tried to make a new account and it said my e-mail was already in use. I can't change my password or anything. The only way to contact e-bay is by phone... which is in the US and I'm from Europe which would cost a lot just to call them.  Can anyone offer me some advice or help?

Thank you!

[comics-scifi-collectibles]

Never click on links in emails.  You need to run a deep virus scan on your computer and change passwords on ALL accounts.     Even the non ebay ones because you could have a trojan spyware stealing information from you.  

 Do these three steps : A B C
This will help you regain control of your account.

#A Use this link to find out if you have any orphaned eBay sessions that are still active. Many of these orphaned sessions will be your own, but you should end all but your current session. This will kick the hacker out (he is probably using the "Stay signed in" box to maintain his session even if you change the password).This sign-in tool can be accessed from other eBay sites and will show all sessions, regardless of site, in local time. Since the tool shows all sessions across all domains, there is no need to sign into more than one site to see all login sessions.

signinalert.ebay.com/sgninalrt/sessions

#B Check your cell phone number to make sure it's correct BEFORE changing your password and make sure that it is your number (so the hacker can't get the new password texted to them).
When your account has been hacked, you need to check and correct all of your contact information (addresses, email addresses, phone numbers) and change your password.


#C When you get your account back in your control, make sure that you change your password again, and change the security questions as well (because the hacker will have been able to see them). Don't use the same password as you use on other sites.

When your account gets hacked, it is almost always because your computer has malware on it, so run your antivirus and antimalware scans, and let them get rid of anything they find. Or, because your email account was hacked. So do what is needed to secure your email account as well. If you don't secure your email account then the hacker can get back in again easily.
If packages have been sent to the wrong address, since you know the name and address and tracking number, you may be able to get it redirected to your own address. You can contact the USPS online, to see if that is possible

 Report your account as hacked to ebay.

In the message say HACKED ACCOUNT URGENT

You can contact ebay on facebook or twiiter. Do not mention any of your personal info until an eBay employee contacts you offline.

For members who do not have phone access to eBay customer service, these social media pages are manned by eBay employees:
https://twitter.com/askebay
https://www.facebook.com/eBay/