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Sold Items Not Showing Under "Waiting for Payment"

I have noticed this a few times in the last several business days. An item that is sold does not show up in the "Sold - Waiting for Payment" field. The result is when multiple items are sold to the same buyer I am unable to create a combined item invoice to bill correct shipping. Today's example: three items I sold to the same buyer are:

 

https://www.ebay.com/itm/305568525596

https://www.ebay.com/itm/305386657339

https://www.ebay.com/itm/304758543101

 

All three appear to be active (and not sold) when the link is clicked. Using the last link as an example, when I click on manage offers, it shows sold under pending.

sanfordsherman_0-1717018056048.png

None of these items show under "waiting for payment" so I am unable to send a combined shipping invoice. 

sanfordsherman_1-1717018114812.png

 

 

Message 1 of 16
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Sold Items Not Showing Under "Waiting for Payment"

This isn't a tech error, it's something eBay has been testing for offers. They leave the listing active and available for anyone to purchase until/unless the accepted offer is paid.

Message 2 of 16
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Sold Items Not Showing Under "Waiting for Payment"

I see. As a seller, here's why I do not think this is helpful:

 

For one, a buyer would likely blame the seller if they purchased an item, which was then sold to another person before they could pay. This could lead to unnecessary friction and hamper return customer purchases. 

 

Then there's the issue I am running into now, which is more of an inconvenience. However, unless I am wrong, this would equate to three transactions instead of one, dinging me $0.80 since I cannot combine shipping. 

 

Is there a way that I can be excluded from this test? Anecdotally, I have require immediate payment turned off for all items, which should preclude me from taking part.

 

 

Message 3 of 16
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Sold Items Not Showing Under "Waiting for Payment"

No way to exclude yourself from the multitude of tests eBay is running on offers in attempt to reduce unpaid items from buyers.

 

Combined shipping is definitely a pain point with offers these days.

 

@ittybitnot is the "authority" keeping up with all these offer changes around here. Tagging them in just in case you have any follow up questions about the details.

Message 4 of 16
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Sold Items Not Showing Under "Waiting for Payment"

so I am unable to send a combined shipping invoice..

@sanfordsherman 

Actually, that seems intentional.  eBay has been going through a lot of changes that they suggest are improvements, enhancements, streamlining, etc. all in the name of taking care of a perceived non paying buyer problem.  Not being willing to sanction buyers for not paying, they came up with all sorts of schemes instead.  All were beneficial monetarily to eBay. 

The first of which began with those  the buyer requirements dropped on everyone's account. These sat dormant for months until eBay started forcing buyers to comply.  These were the first that caused the dreaded auto-billing, removed many of the options to pay that buyers may have preferred, and DID AWAY WITH COMBINED INVOICING and SHIPPING opportunities.  Buyers paid more, sellers paid more, and eBay made more at the expense of unhappy buyers. It also expanded to more buyers who bid on auctions, when they were billed as soon as each listing ended. and if they won ten auctions, they paid the full price on shipping for each.    (That is the short version). 

Then there was the phase of sellers who actually got offers from buyers (you turned off the restricted Buyer Requirement).  A seller would accept the offer.  But the buyer would get no notice their offer was accepted. eBay had renamed the seller's acceptance to YOU SENT AN OFFER when no such thing occurred.  Buyers if they knew to look would get a YOU RECIEVED AN OFFER.  Many buyers just figured their offer was ignored. It caused all sorts of confusion for both sides, and eBay refused to address the issue. 

It was determined that some of these "YOU RECEIVED AN OFFER"  that buyers were receiving were of two types.  One the buyer could accept and it would behave in the normal fashion.  It would end up in the seller's awaiting payment.  At the same time, the same buyer during the same session would receive  the YOU RECEIVED AN OFFER that HAD NO ACCEPT button, and they had to pay or not get the item.  Of course, the same issue of NO COMBINED SHIPPING ensued.  It was random, the seller had no control over which the buyer would receive when multiple offers were involved.  No matter if your your buyer received a screen where they could accept or not, they were free to ignore the whole thing and not pay at all. (So much for the fixing the NPB theory) 

In the last seller update, eBay proudly announced that ALL SELLER GENERATED OFFERS would be Immediate Payment Required.  These are the ones sellers send to anonymous prospective buyers, and a single buyer may get more than one from you at that time.  Again, IPR negates any combined shipping, and when a buyer has to pay full price on each item it sort of makes the offer system rather unfavorable altogether when one could simply BIN and get combines shipping, and pay less.   

Then there is the issue of counter offers.  Once again, if the buyer counters and you accept, eBay is making it an IPR situation.  They are changing these to YOU SENT AN OFFER, when in actuality you accepted it. 
Now that it is deemed a seller generated offer, it becomes IPR, which a buyer can ignore. They can only get a penalty for being a non-payer if they have an accept button. 

Note that I have not seen the "screen" that buyers are now receiving with the counter offers.  Unless you have a buyer that can do this and share it with you we will have to wait until someone comes along that does.  I can only surmise after reading posts by other sellers, that it still may be random when counter offers are concerned if the buyer is required to pay, or they have an accept button that would allow combined shipping and invoicing for same. 

If they are required to pay, the listing will remain live until they do, or someone else comes along and buys it.  

I know that sounds like a confusing mess, and it apparently still is.  Let me know if you need additional "history" on this topic,  and I do thank you for your screen shots.  


Message 5 of 16
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Sold Items Not Showing Under "Waiting for Payment"

@ittybitnot is the "authority" 

 

@wastingtime101 

I am far from any authority designation....LOL...  The only thing I can say exactly is how many times the blues were tagged during the time all the confusion over this commenced in the threads, and subsequently how many times the posters trying to help out asked for assistance and were summarily ignored.   After the initial drama it is the responders here that helped sort things out, by sharing information and screens.  At best, it took almost two months to figure out selecting to turn off those buyer requirements did not help you get out of the new "storm" you found yourself in as a seller.  LOL.....

Message 6 of 16
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Sold Items Not Showing Under "Waiting for Payment"

@wastingtime101 Fair enough. Is there a place to see what is currently being tested and the timeframe? 

 

Speaking from my own experience, I do not find combined shipping to be an issue. If a buyer makes three offers, it only takes a moment to accept them all, then send a combined invoice. Takes less than a minute in most cases. If a buyer makes three purchases at full price, no problem. I just refund the difference. However, not having the ability to send an invoice is a pain point when seasoned buyers expect it (such as the one mentioned in this thread). 

 

I suppose the real question is, what's worse? A non-paying buyer or complicating the check-out process. On one hand, I send out combined invoices several times a week. Year to date, I can count on one other hand the amount of times I had to cancel an order due to non-payment. For context, I have shipped over 600 items YTD. Factor in my thoughts on irate buyers who get swooped and I don't see the validity of this test. One man's opinion...

 

@ittybitnot has given a good history lesson (which admittedly I have skimmed and need to read in full detail), and I have issue with offer history and its anonymous behavior, however I do not want to stray from this post's spirit.

 

Thanks for the insight.

 

Message 7 of 16
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Sold Items Not Showing Under "Waiting for Payment"

Don't sell yourself short @ittybitnot . I doubt there's another regular poster on this forum that knows as much about the current different offer processes as you do. While all of us are in the dark on certain aspects because eBay's been uncommunicative, based on the info currently available to us you are the "Offer Authority".

 

No place to see what's being tested @sanfordsherman . All us sellers are basically wandering around in the dark with stuff like this, learning as much as we can based on our own experiences and the experiences others are willing to share. eBay's been doing tons of testing and tweaks on offers for the past several years and nobody (probably not even eBay) knows where this is all going to land once it starts to settle.

Message 8 of 16
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Sold Items Not Showing Under "Waiting for Payment"

This just popped up on my end as well and is extremely frustrating and will likely become a major issue. As combining shipping isn't impractical enough as it is already. 

 

Is this simply an attempt to drain the sellers on per-order fees? I cannot see any logic to this and they need to insert an opt out option instantly.

 

Message 9 of 16
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Sold Items Not Showing Under "Waiting for Payment"

That's funny. @wastingtime101 , until now, I thought you were an eBay side tech support. I didn't know you were in the trenches like the rest of us. To tie all this back together, I explained to the buyer of the three photos at the top of this thread the situation. Here is his response:

Thank you for accepting my counteroffers and for your messages. As far as auto-pay, Ebay needs to trash their so-called “feature” ASAP, and I have communicated that to customer service many times. Unfortunately, it precludes simple, combined shipping, meaning fewer sales for sellers and lower profits for the company. Fortunately, it is an optional feature that most sellers do not use. Let’s hope it goes away soon…

 

FWIW, I have auto-pay turned off so I can combine ship orders... but, at least for now, that is out the window.

Message 10 of 16
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Sold Items Not Showing Under "Waiting for Payment"

haha nope - definitely not. I'm just another active seller (and buyer) trying to help out other sellers and buyers. Anybody that works for eBay posting on this forum will have an eBay logo next to their name.

 

I try to keep up with what's happening with offers, but generally don't use them very often myself - just once in a while on my personal non-business account, plus I use them as a buyer.

 

For my biz selling account I prefer to use sales, order discounts, etc and I set up automatic combined shipping rules. For the way my business model runs that works best for me. I did a lot of trial and error to see what caused the least amount of friction for me and my buyers to complete a transaction without running in to all this manual labor. I sell completely different product from you so what works for me may not work for you, but I'm throwing it out there in case you want to experiment yourself at some point.

Message 11 of 16
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Sold Items Not Showing Under "Waiting for Payment"

FWIW, I have auto-pay turned off so I can combine ship orders...

 

@sanfordsherman 

I know, I looked.  Since my buyer ID is enrolled  it is a simple matter for me to check. Unfortunately, turning that off does not fix this present situation for you.   It does help buyers to make offers who otherwise would simply back out instead of proceeding to comply to be auto-billed for separate listings/products.

eBay did subsequently remove the requirement for auctions.   


Message 12 of 16
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Sold Items Not Showing Under "Waiting for Payment"

@sanfordsherman 
@wastingtime101 

This messing with the offers is NOT a technical issue, so don't know why they moved it to this board.  If the new 'enhancement' going on with offers isn't enough, there looks like another issue going on as well......auto-pay for auctions?????? OMG, and here I thought we were done with that.  You better check these, and I would presume we are going to see more soon enough: 

https://community.ebay.com/t5/Buying/Auto-payment-now-mandatory-for-AUCTIONS/td-p/34489537

 

https://community.ebay.com/t5/Selling/Can-t-use-Managed-Payments-money-to-pay-for-bid/m-p/34490907#M...

 

Message 13 of 16
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Sold Items Not Showing Under "Waiting for Payment"

Hi @ittybitnot - the original poster thought this was a tech error which is why they posted on this board. It also prompted the wording in my first reply saying it's not a tech error. 😉

 

As for auto-pay on auctions, eBay has been testing that for a full year.

 

Check this:

https://community.ebay.com/t5/Selling/TAKE-NOTE-New-change-to-Immediate-Payments-for-Auctions/m-p/33...

 

And there have been countless other discussions since.

Message 14 of 16
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Sold Items Not Showing Under "Waiting for Payment"

And there have been countless other discussions since.

 

@wastingtime101 

LOL...I know.  I kept a list just like I did for the 'wacked out accepted offers that morphed into SENT offers that buyers had no clue their offer was accepted and sellers were wondering where the offer went" fiasco.  (That is showing up again, and even the mods think it is a glitch and moved it to the technical problems board LOL)

 

Then one day that buyer requirement was gone.......it was wonderful.  Maybe too many sellers who routinely used auctions TURNED IT OFF.  Well,  this time they can't.  Many sellers rely on multiple sales to the same buyer.  

It was pitched to buyers when they had to put up a payment source in order to bid as some sort of "New Improved Streamlined check out that was for their convenience.  The first poor guy that won those 20 postage stamp auctions  with two dollars shipping on each DID NOT HAVE A GOOD BUYER EXPERIENCE paying $40 shipping for his stamps.  His seller, once they figured out what was going on, could turn that off to accommodate their buyer and others like him.  Not this time.   The buyer requirement is GONE so the seller is helpless.  Can a seller who sells postage stamps at auction even have a business policy or shipping policy to counteract the auto-billing of his client for 20 separate sales? 

I simply don't believe this whole issue is about non-paying buyers at all. eBay is allowing non-paying buyers to CANCEL (in the allowed time frame) instead and be exempt from non-payment strikes. 

eBay wants the "count" for GMV for separate sales. 
eBay wants the 30 or 40 cent each for separate transactions.  

And the questions are being asked again by long time buyers that spend money and always pay.....why? Why do I have to put up with this non-sense when I have paid promptly for 25+ years?  Why can I no longer have combined shipping because some other person didn't pay for their auction? 




Message 15 of 16
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