12-12-2024 08:17 AM
12-12-2024 08:26 AM
Try again -- some users reporting this issue are now able to print ground labels again.
12-12-2024 09:06 AM - edited 12-12-2024 11:02 AM
Hi @thecrabapplelife . According to eBay this problem is fixed, but you'll need to void your affected labels and purchase new ones.
To void a shipping label purchased through eBay, go to this page, find the order and select Cancel from the Actions drop-down. The cancel option is available for 28 days.
It takes between 2-4 weeks to receive a refund on an unused, voided label as the carrier wants to make sure the label isn't used. You'll see the refund on your original source of payment (eBay funds, bank, credit card, etc) and the funds will appear in your account without an email notification.