Comics-scifi_collectibles Volunteer Community Mentor
@miss_lous_garage I am going to tag the community team and find out if this is a technical issue or an intentional change. In the mean time you can compare shipping prices using the standalone shipping calculator:
https://www.ebay.com/shp/Calculator ( change to package rate)
devon@ebay elizabeth@ebay kyle@ebay
This is a comment from another seller:
Now, in order to see the costs, I must click "Add Services" then click the "Calculate shipping" link at the bottom. Then I must re-enter all of the package details in order to see costs. Not sure what happened that it's taking twice as long to find out shipping costs. Is this something others have experienced?
I personally have never had the shipping costs show since the old classic listing tool.
There used to be another column in the middle with an estimated shipping cost and now it's gone.
Less than a week ago I was able to see the estimated shipping costs (something like XX.XX - XX.XX) for each shipping option after entering the size and weight of my package. Today I cannot see any estimates at all - this is very problematic since I now have no clue which shipping option is cheaper for the customer, etc.
The link to the manual shipping calculator linked above does not work for me as I am from Canada and does not accept my postal code.
@comics-scifi-collectibles wrote:
@miss_lous_garage I am going to tag the community team and find out if this is a technical issue or an intentional change. In the mean time you can compare shipping prices using the standalone shipping calculator:
https://www.ebay.com/shp/Calculator ( change to package rate)
devon@ebay elizabeth@ebay kyle@ebay
This is a comment from another seller:
Now, in order to see the costs, I must click "Add Services" then click the "Calculate shipping" link at the bottom. Then I must re-enter all of the package details in order to see costs. Not sure what happened that it's taking twice as long to find out shipping costs. Is this something others have experienced?
I personally have never had the shipping costs show since the old classic listing tool.
Hey @comics-scifi-collectibles! After looking through our open sitewide tickets this morning it looks like there is a ticket open for the listing tool not showing estimated shipping price for calculated shipping. I will have the Tech Board updated shortly. Also if sellers are running into this they can reach out to customer support and let them know they are experiencing ALERT 14444.
Devon,
