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Shipping Rate Tables are Not Working (they have become de-activated)

I am waking up this morning to heavy items selling with free shipping, previously listed with a shipping rate table ... the shipping rate tables have become "unchecked" and editing the listing is not correcting the problem.

 

There is no way to "check" a shipping rate table.

Message 1 of 44
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43 REPLIES 43

Shipping Rate Tables are Not Working (they have become de-activated)

Please add my account to this list i have been asking for help for weeks . i discoverd the rate table glitch 

Message 16 of 44
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Shipping Rate Tables are Not Working (they have become de-activated)

Please add me to the report and provide ticket, info requested as follows:

 

- Seller ID @frambesavoir

- An affected item ID  
eBay item number: 132714343501.


- The name of the rate table chosen. "dhl correos 1k"

 

80 listings affected, no custom international shipping table rate created works, can't create new ones cause i reached the max possible and there is no option since forever to delete previously created table rates (please fix that to and add the possibility to delete previously created shipping table rates). Creating a new listing from scratch doesn't solve it either. Previous nor new listings do not pull customs international table rates when selecting the option "use table rate" and selecting any table rate created and after updating listing only pull rates stated for flat rates in the general updating view but not the custom table rate that was checked when updating. Revising the listing again shows under updating view as if no table rate to use was checked when it was.

 

Not all of my listings are affected, but 80 are affected and only fixed price listings, auction style are not affected. Pleass add a ticket for me as this has been almost 1 month for me and is impacting me huge.

Message 17 of 44
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Shipping Rate Tables are Not Working (they have become de-activated)

 
 Tyler@ebay
 

I wish to clarify what frambesavoir metioned above.  They stated "this only affects Rate Tables for fixed listings for International tables".  This is not true for me -- I use Ebay's global shipping, so I don't have Rate Table for International Shipping.  I only have Domestic Rate Tables (shipping to AK, HI, PR, and to West Coast Territories).  So, the Rate Table checked box that is unchecking is for my Domestic Rate Tables.

 

Does the engineering team have a timeframe for getting this fixed?  This is a revenue loss for both sellers and Ebay (sellers absorb the additional cost to ship to long-range territories, and since the Ship Rate Tables are inactive,  Ebay does not collect fees on any added shipping costs).  So, if Ebay is losing revenue, I would think this would be a Priority Ticket.  Thanks again for your help, Tyler!

 

Message 18 of 44
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Shipping Rate Tables are Not Working (they have become de-activated)

Any update?
Message 19 of 44
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Shipping Rate Tables are Not Working (they have become de-activated)

I'm having the same problem with new listings.

Message 20 of 44
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Shipping Rate Tables are Not Working (they have become de-activated)

Any update?

Message 21 of 44
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Shipping Rate Tables are Not Working (they have become de-activated)

Still not working for my listings.

 

Message 22 of 44
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Shipping Rate Tables are Not Working (they have become de-activated)

Hello tyler@ebay we are also having the same issue with all of our listings. Any help you can provide as quickly as possible would be greatly appreciated. We are being forced to choose whether we cancel orders or eat very large shipping costs now and it is beyond frustrating to both sellers and buyers alike. Please see our information below to add us to the ticket. Thank you.

 

- Seller ID - jigxawemporium

- An affected item ID (one of hundreds) - 122970039561

- The name of the rate table chosen - HEAVY FED EX STUFF (ALSO DOMESTIC_DEFAULT)

Message 23 of 44
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Shipping Rate Tables are Not Working (they have become de-activated)

Tyler@ebay

 

Hi Tyler,

 

Could you add me to the Shipping Rate Tables ticket?

 

Here is the information you requested to be added to this ticket:

 

- Seller ID - icollectitllc

- An affected item ID - 123188547161

- The name of the rate table chosen - Cheap lightweight stuff

 

Lastly, are you able to provide any type of update on the timeline of when we could expect the issue to be resolved?  I have placed my store on vacation until this is resolved.

Message 24 of 44
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Shipping Rate Tables are Not Working (they have become de-activated)

alan@ebay

brian.t@ebay

doug@ebay

tyler@ebay

 

Do you have any updates on this issue?  This is costing us money!  Please help!

Message 25 of 44
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Shipping Rate Tables are Not Working (they have become de-activated)

tyler@ebay

 

UPDATES, please! 

Sellers are losing money each sale that the Rate Table doesn't work.  And if it isn't urgent enough, please make it because Ebay is losing money as well !

Ebay charges Final Value Fees on the sale of the item, which includes the shipping rate assessed by the table.  If the Ship Rate table is not working, Ebay will not receive FVF on assessed ship rates.  I cannot believe Ebay is not making this issue a priority for that reason alone.

Message 26 of 44
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Shipping Rate Tables are Not Working (they have become de-activated)

I agree. An update to this fix would be greatly appreciated. Called on Friday and nobody knows whats going on.

This is ridiculous. Almost 3 weeks now.

Message 27 of 44
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Shipping Rate Tables are Not Working (they have become de-activated)

Agreed!  Why is this taking so long!!!  Please help us!!!!

Message 28 of 44
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Shipping Rate Tables are Not Working (they have become de-activated)

This is taking way too long.
Message 29 of 44
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Shipping Rate Tables are Not Working (they have become de-activated)

Still no update???

Message 30 of 44
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