Shipping Labels Purchased on eBay

[knight-4714]

I am posting this note to warn other new eBay sellers to not use eBay to purchase your shipping labels.  eBay restricts a seller's ability to file a claim with UPS, USPS, and FedEx.  I have spent the morning dealing with eBay and the UPS over an expensive item that arrived damaged at a buyers.  I previously had a similar issue with the USPS but it was small dollars so I finally gave up. 

I have spent several hours on the phone today going between eBay and UPS.  UPS states they cannot accept a claim from the seller because eBay is the buyer of the shipping label and eBay RESTRICTS the seller's ability to file a direct claim.   Spoke with an eBay customer service manager, after visiting with two reps, and she told me eBay cannot file a claim on behalf of the seller.  Apparently eBay has decided to run this scam on their sellers.  As of this moment, I will no longer buty my shipping labels through eBay.  

[kensgiftshop]

You can file a claim with UPS, but there's a certain way you have to do it.

You need to sign up for a UPS account using the same email address as your Ebay account.

[natoman777]

This is simply untrue.  eBay isn't involved in the claim process.  You have to contact, USPS, UPS or FedEx yourself and provide what they require to file a claim. 

[wastingtime101]

@knight-4714 

When you buy a UPS label on eBay's UPS account, there is a specific process that needs to be followed for filing a claim.

Process found here:

https://www.ebay.com/help/selling/shipcover/shipping-insurance-shipcover?id=4643#section3

Handy PDF step-by-step guide here:

https://ir.ebaystatic.com/pictures/sc/pdf/UPS_Claims_Process_for_eBay_Sellers_2022.pdf

[12345jamesstamps]

I call this the 'merry -go-round' effect...

[knight-4714]

I did and it wouldn't go through.  I also called UPS and they said eBay had restricted the shipping label so I couldn't file a claim.  

[anasazirose]

I've filed 2 claims, although for less than $15.  The 1st was paid within a week, the 2nd took about a month.  Perhaps because I filed 2 claims so close to one another, or perhaps USPS was breaking a lot of Christmas plates around the holidays. 

I filed my claims online.  Had absolutely no issues.  Dis you try filing online?

[nyr134]

Also...infrequent but always successful claims experience online with USPS (labels purchased through eBay).