Sharing Listing to Facebook Error

[mcdougle4248]

As of this morning, I cannot share a listing on my Facebook business page using the Share link on the listing page. I can use the Store>Social tab to share a listing on my Facebook business page though. 

After clearing the cache and cookies and signing into Facebook, I tried both Chrome and Firefox (Windows 10) with the same results.

This is a screenshot of the error I see

Any suggestions are appreciated.

[mcdougle4248]

devon@ebay 

FYI Another seller @bigbondy is reporting the same issue this morning in a thread here:

https://community.ebay.com/t5/Report-eBay-Technical-Issues/Is-Ebay-Social-not-working/m-p/34291792#M... 

[bigbondy]

I have checked my Facebook account and it is linked there, but Ebay it keeps telling me connection has been lost and to link again and that does not work. It will also not let me post to Instagram even though that is still linked. I have no idea. Then sales are also very slow today so maybe some work going on in the background

[mcdougle4248]

@bigbondy 

I have also checked my FB account, and eBay Social is linked. I do not use Instagram, however, since Instagram is part of Meta the lost connection may be related.

I also have Pinterest linked, and as of now, my accounts are still linked and I can share my listings there without issue.

[devon@ebay]

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@mcdougle4248 wrote:

devon@ebay 

Would you please check to see if we are experiencing the same issue with Facebook (Meta) API requirements as we encountered last year? Or maybe this is a new issue?

I lost my connection to FB yesterday near the end of auto-posting listings from the Social page and am unable to relink. Here is the error I saw yesterday (the error has since disappeared).

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Hey @mcdougle4248! It looks very similar to the API issue that we had last year but I will double check to see if I can confirm that. 

[mcdougle4248]

devon@ebay 

Thank you so much!

[kh-vince]

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.

Thank you for understanding.