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Seller Hub/Product Research "Our server failed to respond to your query"

Anyone else getting "Our server failed to respond to your query" when they try and do searches in the Seller Hub > Product Research page?

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Seller Hub/Product Research "Our server failed to respond to your query"

Seller Hub/Product Research "Our server failed to respond to your query"

Damnit - I waited hours before posting and checking regularly throughout that time - Murphy’s Law, the moment I post the question it starts working again 🤣 - thanks for replying @eburtonlab 👍

Message 3 of 6
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Seller Hub/Product Research "Our server failed to respond to your query"

Hmm, maybe I responded too soon - now not working again. They must be having issues.

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Seller Hub/Product Research "Our server failed to respond to your query"

This is what I see when I follow your search link:

IMG_1295.jpeg

Message 5 of 6
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Seller Hub/Product Research "Our server failed to respond to your query"

Try another browser to rule out a browser issue.

 

Have you done a lot of research today? If I recall correctly, there are limits to the number of searches you can do in a day, though I forget what happens when you get to that limit, whether there is an error message.

 

It might be worth trying the same search through the app.

 

Or, if you have more than one account, try the search using a different account. If the account is not used for selling, you may have to enable seller hub first, though.

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