albertabrightalberta
When I try to send a seller an offer eBay made me choose a payment option and they will automatically make the payment once the offer is accepted. How do I turn this feature off? I don’t want it. What if I want to buy multiple items at once or use a secondary app to make the purchase through for reward points? Please, tell me how to refuse this option as a buyer.
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As a seller, I love the feature.
As a buyer, I understand, empathize with sellers who have it but find it a PITA if I want more than one item from a seller. In my case, I had to purchase 3 items separately and I'm waiting for the seller to credit the agreed upon overpayment for combined shipping.
@new_spin_boutique wrote:@albertabrightalberta You do realize that any customer could return any item at any time by just claiming it's not as described, right?
Of course I realize that if an item isn't accurately described or if the buyer lies and claims it's NAD, I will have to accept the return. But that isn't what we're talking about here.
Are you implying that a buyer should lie to return an item?
On the surface, forcing buyers to pay for things they decided they don't want may sound good, but in reality, it's not. It's costing you business and it's creating more problems.
That's on the buyer! There are several popups that alert the buyer that making an offer is a contractual obligation if the seller accepts the offer. Buyers are expected (per ebay policy) to be serious and committed and they aren't supposed to make an offer if they aren't sure they want it.
Put yourself in the customer's shoes. You send an offer and keep shopping, you find something similar you want, you buy it, you go to bed, you get up, your other offer has been accepted, you don't want it but now you must take it, you get it, you don't like it as much as the other thing, now many will do an INAD and get a free return.
I'm both a buyer and a seller so I can understand this from both sides.
I don't make an offer until AFTER I've done all my comparison shopping. When a seller gets an offer from me, I complete the transaction if the seller accepts.
I wouldn't ever make an offer on a second item before a seller accepts or declines any previous offers unless I want a second one of the item and intend to purchase both.
Also, there are many other scenarios where this costs you money, such as not being able to send offers on multiple items to combine. Or, customers who simply won't pre-emptively provide CC info - and there are plenty of them out there. I personally know two people who literally closed their eBay accounts over this.
The combined shipping is a problem if purchasing multiple items from one seller and in fact, I posted just the other day describing that I'm going through the same thing on some of my own purchases. My seller has shipped the 3 items together and assured me that she'll be issuing a refund for the overpayment of shipping charges.
Note that I did contact the seller prior to my purchases to verify that this was something she was willing to do. (Some sellers don't combine shipping and that's their prerogative.)
If a
sellerbuyer doesn't want your item after you agreed on an offer, there is nothing you can do to stop them from getting their money back, even if you have it enabled to require payment. There are no perfect solutions but this solution appears good on the surface, but it's really not.
I assume (and therefore corrected) that you meant that the buyer would change their mind after an offer is accepted. I know they can do that and request a cancellation but they could also end up on my BBL. They've violated ebay policy in not following through on their contractual obligations.
IMO, as both a buyer and as a seller, my only issue with pre-authorized payments is the problem of not being able or the difficulty in requesting a total from a seller for a combined shipment.
I'm going to respond to the various parts of your post within the post in red.
