06-18-2020 12:22 PM
Hi everyone, it seems that ebay.fr has changed something to its queries. I have for circa 10 days (more or less) issues, like the 404 message (oops, we searched everywhere), and 'service unavailable' message. If I change domain name from ebay.fr to ebay.com, ti works for the first page but not for the second one - I get a 431 error message.
Of course, direct email to customer service is not routed, hence inability to join them. Anyway, if this is to tell me to clear cookies, it's better not to have them (I'm a network teacher in Cisco and IT guy in a company).
Chat function for support is clearly a bot, hence useless.
Am I the one to experience these issues? What amazes me it ebay customer contact. Perfect for issues when not receving items/damaged items in transit (happens quite often with ebay GSP, to France), but no way to get an n2 support ...
Thanks!
Solved! Go to Best Answer
06-21-2020 03:29 AM
Hi eburtonlab, many thanks for your input. You're by far more concerned and helpful than CS (unreachable for technical issues, BTW).
Anyway, I will try the tip using phone app to rename searches, thanks a lot for that tip 🙂 And I will try to shorten searches - no other choice. When, that's another question, though.
That being said, funny to see that eBay launched the most wonderful search engine ever (Cassini), that is not even able to exclude categories from searches. An engineer delirium, providing eBay's management selfish pleasure. Perhaps time to get back to fundamentals, and listen customers' needs, no?
Since I've not a lot of time to spend to edit searches, I will do that when I have time. Meantime, broken searches = no results = no money spent = savings for me. And no income for eBay, but they reap what they've sown.
Have a nice day, eburtonlab!
06-18-2020 01:20 PM
About a week ago, many users on the US ebay.com site were getting multiple 404 errors (or other network errors), particularly with searches or purchase history pages. That might be a coincidence, though. You may be running into an actual network problem, or your search may be being redirected inappropriately.
The next time you encounter a 404 error, try holding down the shift key and refreshing the page to force a hard refresh (rather than relying on the browser cache). That seemed to help on the US site last week. Trying another browser is often a good idea; but if the problem has persisted for ten days, it is unlikely to be a caching issue still.
A 431 error can be the result of a URL that is too long for the server to handle, or a problem with cookies in certain cases. It is possible that there are differences between ebay.com and ebay.fr that might prevent a search from working by changing the domain of the URL; I do not know.
Problems getting to page two of a search query can often be the result of searches with too many search terms*, particularly exclusion terms or excluded sellers. If you are using saved searches or bookmarks, try removing some of your search terms and searching again to see if that matters.
If you can provide a link to an example search that gives you a 404 error on ebay.fr, that might be useful for diagnosing what is going wrong.
--
*Because of the way search URLs are constructed on eBay, a search usually contains a list of keywords from the previous search, so a search with many terms might work if it was preceded by a short search, but going to page two of a long URL search guarantees two long URL searches in a row, and often fails.
06-20-2020 12:47 AM
Hi eburtonlab, many thanks for your answer, you really should work for eBay technical support 😉
In fact, to overcome the very poor eBay search engine, I had to exclude many sellers from results, in order to avoid thousands of unwanted results, especially with car parts, since eBay' search engine behavior does not work as expected for some many results (recall the removal of processing wildcards from searches years ago). And for error 431, you are definitely right, according to what I did (HTTP 431 error: Request Header Fields Too Large). But since I did not found any way to exclude several categories from searches, this is the only way I found.
In any query language, excluding several categories for queries is the very basis - not for eBay. Like the inability to rename saved searches in eBay, questioning myself on developers they hire, not to be able to implement such a simple feature.
Here are my recorded searches (obviously too long for some ;-):
BTW, if you know about a 3rd part eBay search engine, please tell me!
Thanks for your answers
06-20-2020 06:06 AM
excluding several categories for queries is the very basis
Before eBay implemented the latest version of their Cassini search, it was possible to exclude a single category from a general search, but unfortunately I have not found a good way to do that using the current system.
You may have better luck by instead splitting up a single large search query into several smaller searches of individual major categories; that may allow you to limit the number of exclusions for each individual search. That will also allow you to use category-specific filters instead of keyword-based exclusions.
the inability to rename saved searches
If you have the eBay app on your phone, it is possible to rename saved searches by unsaving the search and then saving it again -- the app provides the opportunity to name a search when it is saved.
06-20-2020 06:15 AM
Looking at your search links, you may be able to compact your search URLs slightly by changing the way you group your keywords to eliminate extra characters; on a marginal search, that may allow you to go from page to page without breaking the search.
See this thread for some ideas about grouping exclusions:
I would suggest eliminating unnecessary spaces inside any parentheses, and eliminating any asterisks (*), as wildcard searches no longer work. The fewer characters in the keywords, the shorter the URL will be.
06-21-2020 03:29 AM
Hi eburtonlab, many thanks for your input. You're by far more concerned and helpful than CS (unreachable for technical issues, BTW).
Anyway, I will try the tip using phone app to rename searches, thanks a lot for that tip 🙂 And I will try to shorten searches - no other choice. When, that's another question, though.
That being said, funny to see that eBay launched the most wonderful search engine ever (Cassini), that is not even able to exclude categories from searches. An engineer delirium, providing eBay's management selfish pleasure. Perhaps time to get back to fundamentals, and listen customers' needs, no?
Since I've not a lot of time to spend to edit searches, I will do that when I have time. Meantime, broken searches = no results = no money spent = savings for me. And no income for eBay, but they reap what they've sown.
Have a nice day, eburtonlab!