cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Search Engine Problems

Maybe I'm doing something wrong, and maybe someone can help. 

 

I like to collect books. And I've found multiple issues while using ebay to find books I'd like to collect. 

1. "exact" search doesn't work. If I search for something vaguely related to my target item, I'll find an item that I'm looking for. But if I search the EXACT title of that item, or use quotes to get an exact match, it won't show up at all?? I can provide specific examples if someone wants to recreate my results. 

 

2. Searching with "in Description" gives me less results than not?? Does this mean that also searching the description only brings up items that have a match in the title as WELL as the description? Shouldn't it bring up results of items that have EITHER the one or the other? I would think that after performing a normal search, and then 'checking' the Search in Description box, that I should have MORE results not less.

 

3. SORTING changes results number. When I search for items, I might get 900 or so results. When I select SORT from high to low, there have been times where the results are cut in HALF... what on earth??? Shouldn't the resulting search number be exactly the same???

Message 1 of 3
latest reply
2 REPLIES 2

Re: Search Engine Problems

@bradleynweb 

 

An example or two of an "exact" search that does not find an item might be helpful so that others can see what the problem might be. If you could provide a link to your search results and mention the sort order used, along with the item number that does not appear, that should help.

 

There are some quirks to eBay's search that can cause issues.

 

Sorting by "Price plus shipping: lowest first" can trigger filtered results, showing fewer results, often many fewer results. There should be a "show more results" link at the top of the sort, but it may not always appear.

 

"Best match" sort order has the opposite issue, finding additional results that do not appear in other sorts.

 

Avoid those sort orders, if possible, when you want to see all relevant results by default.

 

In one memorable case a seller included a dash directly before a title keyword, which eBay's search treats as an exclusion term, so a search of the exact title -- copied and pasted directly into the search field -- forced eBay to actually exclude the listing from the results. Leaving out the dash allowed the title to be found.

 

Searching in the description should find more results than searching in the title (and item-specifics) alone -- unless the search uses an exclusion, in which case any potential result with the excluded term in the description would no longer appear in that search at all, even if it appeared in the original (non-description) search.

 

If a search is not finding results that you think should be found, sometimes it makes sense to try a different search to see if that works better.

 

In some cases, eBay seems to group certain keywords together and treat the group as an entirely separate keyword, independent of each individual keyword. Sometimes word order matters, even when it appears that it should not.

 

 

Message 2 of 3
latest reply

Re: Search Engine Problems

We've been testing eBay search for well over a decade, and what you're describing is also what we're currently seeing.

 

There was a time when eBay search worked fairly well, especially after the rollout of Cassini in 2013.

 

But for some time now, eBay's search engine has functioned more like a broken recommendation engine than an actual search engine.

 

Nothing you've described should be happening, and your thoughts about how it should work are accurate.

Message 3 of 3
latest reply