Screen locks up when we attempt listing Native American items.

[oldedale]

Our screen locks up when we attempt listing Native American items. Native American pottery, jewelry, rugs/blankets, all different categories. We receive a oops message, screen goes grey. Message asks us to complete tribal affiliation, artist to proceed. Item specifics are completed, Tribal affiliation is stated and artist is there. Other eBay sellers have listed items by same tribe/artist, so we alone are restricted for some reason. We contacted Trust and Safety to see if any restrictions on my account, T&S says - no restrictions. In the past we would "certify" this info and click on button at bottom of screen to proceed with listing. We can not do this anymore as the screen locks up, button is not active. And we are locked up, have to exit google chrome and reload to get back to eBay. We have reported this issue over 5 times in past year. EBAY reps don't seem to know what to do here. Issue is not fixed. Is this a popup software issue? Is my account restricted from selling NA items? Please help.

[mr_lincoln]

@oldedale   Try a different browser.  Also create a dummy listing for some NON NA item to make sure you can actually list something, then delete the listing right away.  Those are steps I would take to try and determine if the issue is on my end or eBay's.

[oldedale]

This occurs with Foxfire and Google chrome. 8 times this week using chrome, clearing cookies after each Bad load. We have used chrome to access eBay for 10 years. Why is this occurring now? Seems like a known issue. We did a search on issue and see many responses that blame eBay for this issue. This same issue was occuring in 2020 also...

[eburtonlab]

Are you using the same ad blocker, script blocker or popup blocker settings in both Chrome and Firefox? Try temporarily disabling those -- they may be interfering with a popup warning about listing Native American items that can be triggered by using certain keywords in your listing.

If you are using a desktop browser, try another device to list the item. If you are using a mobile browser, try a different mode (mobile, classic or desktop) or try listing using the eBay app.